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As a member of our Delivery Services organization, the Senior Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform. This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training.
Key Areas of Responsibility
Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
Define, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best Practices
Understand customer requirements, translate to solutions, and communicate to clients
Write/estimate Stories, monitor Developer's work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices
Maintain expert knowledge of the ServiceNow platform and products
Perform research into technology partner or other vendor solutions in context of client requirements for integration
Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
Provide mentorship and guidance to other members of the team
Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
Other duties and responsibilities as assigned
Ability conduct and attend on-camera meetings regularly.
Education and/or Experience Qualifications
Bachelors degree in a Technical field or equivalent experience
3+ years working on the ServiceNow platform
ServiceNow Certified System Administrator (CSA) - current or within 6 months of hire
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) - current or within 6 months of hire
At least 2 CIS certification (in addition to CIS-ITSM) - current or within 6 months of hire
Required Qualifications
Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
ServiceNow Pre-Sales Accreditations in all product lines
ServiceNow Certified System Administrator (CSA) - current or within 6 months of hire
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) - current or within 6 months of hire
At least 2 CIS certification (in addition to CIS-ITSM) - current or within 6 months of hire
Expert level proficiency in at least four product lines including current CIS certification in at least three of the four
Knowledge of ITIL, minimum Foundation level, ideally higher.
Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Experience implementing systems using the Agile/Scrum methodology
Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems and relay that in English and not just IT jargon
Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Strong ownership, accountability, and attention to detail in all work efforts
Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
Commitment to customer satisfaction and supports our brand promise and guarantee to always "make it right"
Ability to travel 10% of the time
Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.
Preferred Qualifications
Degree or equivalent, preferably in Computer Science or Information Technology
5+ years working on the ServiceNow platform or 8+ years of Industry experience
ServiceNow Certified Application Developer (CAD)
ITIL Foundations Certification
COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.
CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.
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CDW
December 21, 2022