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Software Engineer - Sustaining

Veeva Systems Inc.
remote work
United States, Ohio, Columbus
August 11, 2023
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in , committed to making a positive impact on its customers, employees, and communities. The Role Veeva is currently seeking multiple talented Sustaining Engineers to join our CRM Development Team. As a Sustaining Engineer, you will be charged with troubleshooting and fixing critical product issues. You'll also help build tools for supporting and monitoring our CRM products. What You'll Do Troubleshoot critical customer reported issues in the Veeva CRM products Learn everything about the Veeva CRM modules and use that knowledge to ensure our customers are successful Build tools to help with fixing and troubleshooting product issues Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues Identify problems that may impact multiple customers Requirements 4+ years of experience in software support or sustaining role for Enterprise products Self-motivated, self-described techy/developer, eager to learn new software Experience with troubleshooting web and mobile apps built with Java, HTML/CSS, APEX, C#, and Objective-C Hands-on experience with SQL querying and working with data Exceptional analytical and problem-solving skills Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations Ability to technically collaborate with product engineers while troubleshooting customer escalations Experience in scripting (Batch, Perl, Bash, Ruby, Groovy, or similar languages) We are looking for strong mentors with a proven record of making your team better Nice to Have Experience with Salesforce CRM and the Force.com platform Experience with AWS Experience using Kibana Experience in areas of performance, security, interoperability, compatibility, usability Learn More Perks & Benefits Allocations for continuous learning & development Annual budget to donate to the non-profit of your choice Flexible PTO #LI-Remote #BI-Remote Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Position may not be eligible for remote work in Colorado.