Senior Cloud Engineer (Windows)

Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the opportunity

We are seeking a high-caliber Senior Cloud Engineer who will work with Ellucian's Cloud team. This is an opportunity for the candidate to play a critical role in supporting SaaS products, developing our cloud infrastructure, automation frameworks, monitoring, and logging strategy. The ideal candidate is a high-performance engineer, a forward thinker, and has substantial experience in DevOps, ideally at a SaaS company. We are looking for someone with a strong desire to deliver the best solutions by being innovative and contributing to our culture of a leading cloud software company.

Where you will make an impact

• Ensure availability and performance of Microsoft Dynamics CRM-based technologies including SQL Database, IIS Website, Windows Server, ERP and eCommerce integration, and any required technologies in support of the Ellucian eCRM suite.
• Monitor and optimize system performance based on Ellucian and industry standards
• Support for client issues including but are not limited to performance, communication, networking, integration, and application.
• Understanding the underlying deployment of the entire Dynamics CRM solution including but not limited to Application, Database, Web Server, Active Directory, Internet Facing Deployment, ADFS, and Single Sign-on
• Working closely with the Development teams to develop and maintain the Cloud Supply Chain frameworks, technologies, and feedback tools.
• Coding CI/CD pipelines with a strong understanding of our product's architecture and cloud infrastructure aiming to accelerate delivery and drive down costs.
• Ensuring that each phase of the Cloud Supply Chain from development to QA, to staging, and into production is fully automated, as frictionless as possible, utilizing CI/CD.
• Coding infrastructure changes utilizing Infrastructure as Code ensures they are architected to implement 99.9% uptime and enable elastic scalability.
• Ensuring information security best practices and policies are implemented in your designs.

What you will bring

• 5+ years experience with Microsoft Windows Server, Microsoft SQL Server and SQL Server Reporting Services, IIS, Dynamics CRM, AD, and ADFS in a 24x7x365 operational environment with contractually defined SLAs
• 2+ years hands-on experience with AWS deployments, Azure, or GCP
• Proficient in a scripting language like PowerShell (preferred), Ruby, Python, or Java
• Experience with performance analysis and optimization using Datadog, CloudWatch, AppDynamics or NewRelic
• 1-3 years' experience working with web servers and web application development (Tomcat, Apache, IIS, Nginx; Tomcat)
• Knowledge of ADFS and SSO
• Collaborates with the team to brainstorm technical challenges
• Excellent communication and interpersonal skills
• Passion for driving Continuous Improvement
• Understanding of cloud technologies such as virtualization, storage, and network domains in a cloud service model

Desireable Skills

• Experience with automation and orchestration using tools like Jenkins, Artifactory, Bitbucket
• Experience designing and implementing continuous integration, continuous delivery DevOps solutions
• Experience with Infrastructure as Code like Terraform (preferred), Chef, Puppet, Ansible, Python, Lambda
• Working knowledge of Linux
• Familiar with container technologies like Docker, Kubernetes
• Understanding of HIPAA requirements

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & Bright Plan - to help you save for the future
• Maternity & Paternity Leave
• Charitable leave - 40 hours/year
• Telemedicine
• Wellness
  • Ginger (mental health)
  • Wellbeats (virtual fitness classes)
• Rethink - caregiver support
• Diversity and inclusion programs which provide access to 11 internal employee resource groups
• Tuition Reimbursement Assistance
• Professional development opportunities

#LI-PB1

#LI-remote

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