Part-Time Telecommunicator

Part-Time Telecommunicator

• Hourly Rate: $17.26/hr
• All applicants must submit a cover letter and resume.

• Handle emergency and non-emergency calls for service; respond to in-person inquiries and requests from all visitors to the Police Department; provides information and assistance according to established procedures.
• Maintain constant communication with all on-duty personnel and maintain a concern for security while paying attention to detail in processing citizen and police officer contacts.
• Communicate with fire departments, police, ambulance services, and 911 operators.
• Monitor the police radio and respond to Police Officer requests for information and assistance according to established procedures, using specific police terminology, as appropriate; provide confidential criminal/license/student information to on duty personnel.
• Provide telecommunications back-up services in emergency situations including, but not limited to, natural disasters, civil disturbances, failure of other Telecommunications network/systems to victims, Police Officers, and other emergency personnel.
• Monitor the College's emergency and alarm systems and communication devices; locate/process requests for computer, scanner, internet, and manual file information.
• Monitor Mobil Data Computer (MDC) and relays information received according to established procedures.
• Operate and enter data into ARMS CAD computer system; maintains complex computer and manual files.
• Collect and log phone requests for the Department; makes phone calls for Police Officers as needed.
• Log service requests for the Physical Plant as radioed in by Police Officers, contact Physical Plant Supervisor for after-hours emergency calls.
• Respond to daily requests for reports, record checks and background checks; locate and disseminate reports according to established guidelines.
• Code and enter reports and other documents into the Police Department's record system; retrieves data from the LEADS computer system.
• Process request for information under the Freedom of Information Act (FOIA) per the direction of the Director of Public Safety.
• Tag and release Lost and Found items; notify owners of recovered property as appropriate.
• Contact the appropriate Police Officer and follows established standard operating procedures regarding the registration of sex offenders.
• Assist in the training of probationary Telecommunicators and assist in the evaluation of their progress.
• Assist the Director in the creation, review and storage of departmental forms and records; including locating and processing reports, preparing reports for long term storage, scanning and maintaining archived records systems.
• Answer calls from the switchboard as established by department policy.
• Maintain excellent public relationships as a representative of Parkland College.
• Perform other duties as assigned.

Minimum Requirements

• High School diploma or equivalent GED.
• Pass a skills proficiency exam, psychological test, and an extensive criminal background investigation, including a fingerprint check.
• Must successfully complete LEADS (Law Enforcement Agency Database System) and IWIN (Illinois Wireless Information Network) Certification within one (1) week of employment.
• Verbal and mathematical skills sufficient to communicate effectively, prepare reports, analyze situations, operate the switchboard, and perform other duties.
• Accurate typing proficiency.
• Functional abilities in Microsoft Office Suite and other office related software packages.
• Capability to multi-task, work well independently, problem solve, and relate well with various types of individuals.
• Ability to handle serious/life threatening situations including remaining calm, alert, and following correct protocol to assist the individual(s) in need.
• Work cooperatively in a team environment while upholding the highest standards of competency, professionalism, and integrity in all work, demeanor, and in communication with others.
• Maintain proper dress code as determined by department policy.

Please monitor your email (including spam or junk mail) for testing and other correspondence from hr@parkland.edu.

For further information regarding application procedures, please contact Human Resources at 217/351-2220.

EOE