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Lead Call Center Representative - Call Center *$1,000 Sign-On Bonus*

Providence Health & Services
United States, California, Mission Viejo
August 25, 2023

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Lead Call Center Representative - Call Center

Location: Mission Viejo CA

Work Schedule: Full time - 80 Biweekly hours

Shift: 8 hour, Days

This position is responsible for assisting the DCFU Supervisor with the first line direction, workflow monitoring, and prioritization for all DCFU clerks. Duties also include coordinating and tracking all referrals with the DME vendors, pharmacy prescription confirmation for pick-up per patient or caregiver, Home Health appointments and additional duties as arise. Uses judgment and makes decisions based upon DCFU policies and procedures.

Required qualifications:

  • 2 years experience with referral authorizations and processes in a managed care setting.
  • Experience in a leadership role.

Preferred qualifications:

  • 2 years of college attendance.
  • 2 years Leadership responsibilities and skill set.
  • Basic Life Support (BLS) certification.

Our best-in-class benefits (https://www.providenceiscalling.jobs/rewards-benefits/) are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission (https://www.providenceiscalling.jobs/mission-core-values/) of caring for everyone, especially the most vulnerable in our communities.

Providence Medical Foundation (formerly St. Joseph Heritage Health) includes seven medical groups throughout Northern California, Orange County, High Desert and Los Angeles County. With 175 locations and nearly 4,000 caregivers (employees), Providence Medical Foundation has been continually recognized as a leader in quality, receiving top honors from various organizations, including the Orange County Medical Association for Physicians of Excellence and the Integrated Healthcare Association with distinction in clinical quality. Providence Medical Foundation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence Medical Foundation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Providence Medical Foundation

Category: Administrative ( Non-clinical)

Req ID: R360248