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Lead Call Center Representative - Call Center *$1,000 Sign-On Bonus*
| Providence Health & Services|
United States, California, Mission Viejo
|August 25, 2023|
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Lead Call Center Representative - Call Center
Location: Mission Viejo CA
Work Schedule: Full time - 80 Biweekly hours
Shift: 8 hour, Days
This position is responsible for assisting the DCFU Supervisor with the first line direction, workflow monitoring, and prioritization for all DCFU clerks. Duties also include coordinating and tracking all referrals with the DME vendors, pharmacy prescription confirmation for pick-up per patient or caregiver, Home Health appointments and additional duties as arise. Uses judgment and makes decisions based upon DCFU policies and procedures.
Our best-in-class benefits (https://www.providenceiscalling.jobs/rewards-benefits/) are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission (https://www.providenceiscalling.jobs/mission-core-values/) of caring for everyone, especially the most vulnerable in our communities.
Providence Medical Foundation (formerly St. Joseph Heritage Health) includes seven medical groups throughout Northern California, Orange County, High Desert and Los Angeles County. With 175 locations and nearly 4,000 caregivers (employees), Providence Medical Foundation has been continually recognized as a leader in quality, receiving top honors from various organizations, including the Orange County Medical Association for Physicians of Excellence and the Integrated Healthcare Association with distinction in clinical quality. Providence Medical Foundation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence Medical Foundation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Company: Providence Medical Foundation
Category: Administrative ( Non-clinical)
Req ID: R360248