Technical Support Connected Solutions

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.

In your new role you will manage telematics customers in North America while managing day to day support and administrative duties for JLG Telematics Program. Support will include software setup, customer administrative duties and troubleshooting any level 1 support questions. You will be responsible for maintaining a deep understanding of the various JLG Telematics products and will work closely with members of the Telematics Product and Program Team to ensure delivery of a fully optimized Telematics strategy for JLG Customers in North America. Candidates with sales or sales support experience and an entrepreneurial mindset will be successful in this role.

• Administrative duties that include managing customer accounts, activation of devices and software setup.

• Ability to escalate issues/questions into the business, for resolution and follow-through.

• Determine the root cause of the issue and resolve with customer and document issue via sales force.

• Provide call-handling, incident management, and communication skills to accurately diagnose incident and determine necessary path for resolution.

• Operate proprietary web-based CRM, Sales Force, Base Plan, and spreadsheet applications.

• Ability to deal with and resolve customer issues in an independent manner.

• Excellent interpersonal communications skills.

• Ability to adapt to and learn new software applications and platforms.

MINIMUM QUALIFICATIONS

• Experience within telematics and or construction equipment markets.

• Relevant sales and customer support experience preferred.

• Effective communication skills are of the utmost importance you will be in constant and direct contact with customers.

STANDOUT QUALIFICATIONS

• Bachelor's Degree

• Technology support related job experience or related telematics experience.

• Experience in related aftermarket AWP business, service, and training.

• Experience supporting telematics projects and programs.

• Experience working with both computer hardware and software is important due to the end-to-end nature of telemetry technology systems.

WHY OSHKOSH?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees' success through various skills and training opportunities. Named one of the World's Most Ethical Companies by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the 15k+ team members around the world who embody them.
We put people first. We do the right thing. We persevere. We are better together.

Financial Wellbeing: Competitive Salary and Incentive plans, Health Savings Account, Flexible Spending Account, Paid Time Off, Education Reimbursement, Opportunity to Advance

Benefits: Medical and Prescription, Tobacco/Nicotine Cessation, Dental, Vision, Fertility Program, Preventive Care Incentives, Wellbeing Program, Discount Program on hundreds of brands

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at: 920-502-3009 or corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.