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Call Center Sales Agent
| Andersen Corp.|
United States, Minnesota, St. Cloud
|November 09, 2023|
Renewal by Andersen's innovative business model has propelled it to be the leading U.S. window replacement company. Providing a world-class experience for everyone we come in contact with drives our company culture. Signature Service means all homeowners come away from their experience feeling trust, respected, cared for and delighted.
Renewal by Andersen is looking to hire Call Center Sales Agents who possess the drive to succeed in a fast pace call center environment. As an Agent, you will make outbound calls, along with taking inbound calls to/from homeowners who have expressed interest in replacing their windows or doors.
A successful agent will be proficient in speaking with our homeowners, while entering information into the appointment setting tool.
This role requires training in person in our St. Cloud office for a minimum of 6 weeks.
-Meet or exceed incentive-based goals by converting inbound and outbound customer phone calls to appointments by using the company-prescribed script and methodology
-Actively make outbound phone calls to sell the value of scheduling an in-home consultation with a goal of converting the call to an appointment with our Design Consultant
-Intermittently field inbound phone calls to schedule appointments.
-Navigate in multiple web-based computer systems while scheduling appointments and fielding/conducting phone calls.
-Meet regularly with coaches and direct Supervisor to provide and receive feedback on job performance
-High school diploma or equivalent experience
-Inside sales and/or Call Center experience preferred
-Strong computer/data entry skills; Detail oriented
-Self-motivated to achieve goals around number of calls and appointments scheduled
-Excellent communication skills, both verbally and in writing
-Able to work non-traditional hours as needed (evenings and weekends)
-Ability to work in St. Cloud for initial training and orientation period (estimated to be 6 weeks) and, as needed, in the future.
-Ability to work successfully in a remote work environment while adhering to job and customer expectations.
-High-speed Internet (to connect to Renewal's call center technology when remote)
Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers' expectations.
Full-time opportunities and Andersen Direct Temporary opportunities available!
Pay: From $15.00 per hour (64% base pay / 36% incentive)
On average, our Agents make $20/hr with base pay + commission.
Beginning December 4, 2021 all new hires will be required to be fully vaccinated against COVID-19 prior to their first day of work at Andersen. This new policy is part of Andersen's ongoing commitment to protecting the health and safety of our employees, customers and suppliers. A person is considered fully vaccinated fourteen days after having received a final COVID-19 vaccine dose (the second dose of the Pfizer or Moderna vaccine, or a single Johnson & Johnson vaccine dose).