Manager, Change Management

Job Title

Job Description Summary

Job Description

Responsibilities:

• Identify stakeholder groups that will be most impacted by the intersections of multiple people, technology and process changes
• Facilitate the collection of impacted stakeholder group information via standardized project tools / templates
• Collect planned communications, engagements and change impacts via standardized tools / templates.
• Map planned messaging across projects to ensure cohesive change stories to impacted stakeholder groups
• Ensure reviewers and approvers are understood and documented to enable an efficient content distribution process (i.e., SMEs, HR, Legal, Business Leaders)

• Provide weekly updates and escalate issues, as needed

• Provide weekly RAG status to PM

• Develop Change and Communications Road Map

• Using the Change Management Center of Excellence's existing tools / templates, develop road map based on the output of impact assessments

• Ensure tactics support moving people through all phases of the change curve

• Document business change readiness criteria for the Project; include weekly update alongside RAG status for PM

• Document mitigation strategies in the event user readiness falls behind key program milestones

• Track progress toward change readiness criteria ensuring overall user readiness and report using a dashboard as needed

• Draft leadership alignment, communications and training materials; coordinate reviews, revisions and approvals; partner with Customer to distribute / deliver materials

• Assess effectiveness of Change Management plans by creating and delivering executive summary at the conclusion that captures results and continuous improvement opportunities

• Manage the Change Management Center of Excellence SharePoint site (e.g., ensuring all materials are up to date and content is relevant)

• Organize and facilitate four Change Management Community of Practice sessions across the organization

• Onboard and consultants (as needed)

• Manage change management shared inbox

Qualifications:

• Bachelor's Degree required in Psychology, Human Resources, Personnel Development, Change Management, English, Communications, Business, or Journalism is preferred
• 5-7 years of relevant working experience in change management
• Experience leading change programs required
• Must be a team player; able to shift priorities as business needs change
• Exceptional written and verbal communication skills
• Advanced analytical, problem solving, and conceptual skills
• Exceptional project management and organizational skills
• Ability to work independently in achieving successful outcomes on all activities, ability to exercise good judgment, adapt quickly and prioritize in a fast-paced environment
• Organized and can manage multiple projects simultaneously