Specialist, Services and Subscriptions

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Specialist, Services & Subscriptions

Job Summary:

Presidio is seeking a Specialist to join our team. As a Cisco Contract Renewal Specialist your primary role is to manage Presidio's customers' Cisco maintenance service contracts, create contract renewal quotes, enter contract renewal orders and work with Account Executives and regional ISRs in successfully booking renewals. This position works cooperatively with regional management, account executives and inside sales representatives to promote and develop the Cisco branded maintenance service practice with the goal of increasing both initial attach rate and renewal rate. The Cisco Contract Renewal Specialist will also interface between the customer and Cisco to renew the contracts in a timely manner.

Travel Requirements:

This position does not require travel.

Job Responsibilities:

• Management of Cisco maintenance service contracts and Enterprise Agreements
• Track and report on annuity renewals by customer and by region
• Maintain and reconcile end-users Cisco inventory/licensing and software and proactively manage this process quarterly and annually
• Proactively manage customer renewals by creating quotes, contacting and informing Presidio sales representative and customers regarding contract renewals that results in closing sales
• Participate in customer facing meetings to explain and educate on maintenance programs, benefits of maintaining inventory under maintenance and overall assist in maintaining a shared partnership with customer and Cisco
• Participate in OEM meetings; strategize on end-user proposal relating to renewal; single year, multi-year, transition to Enterprise Agreements
• Work as an interface and subject matter expert between Presidio, Cisco and the end-user for the maintenance contracts practice
• Triage all Cisco services related questions and issues
• Work with regional management, account executives and inside sales associates to promote and develop the Cisco branded maintenance service practice with the goal of increasing both initial attach rate and renewal rate
• Understand existing pricing and promotional deals available for commercial, education, and public sector customers to offer best price to end-user
• Accurately forecast a pipeline of weekly and monthly renewals for booking
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting
• Make outbound sales calls for renewals and close sales for renewals
• Provide customer service to end-users, Presidio sales representatives, inside sales, engineers and project management team by resolving contract issues and streamlining the customer renewal experience
• Prepare and process orders utilizing internal tools
• Track orders to completion, escalate (as required), and ensure accurate booking
• Prepare and deliver Quarterly business reviews to clients as required

Required Skills:

• At least 2 years' experience with Cisco Maintenance Contracts
• Proficient in Microsoft Excel
• Flexibility for onsite travel for internal/external meetings

Education:

• Bachelor's degree or equivalent experience and/or military experience.

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit:

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.