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Barista (Full-Time)

Follett Corporation
United States, Illinois, Westchester
3 Westbrook Corporate Center (Show on map)
April 05, 2024

Position Overview

The Barista is responsible for assisting customers and providing great customer service. The Barista must be a quick learner who can remember ingredients, prepare quality beverages, and fill customer orders. The associate must be able to greet customers, build relationships, and work effectively in a team environment.

This position also requires the ability to keep and maintain a clean and sanitary work environment. Respond to customer concerns and requests, and ensure all bookstore property and personnel are secure.


  • Prepares quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Also, follow health, safety, and sanitation guidelines for all products.
  • Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Follett Starbucks Cafe.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
  • Communicates information to the manager so that the team can respond as necessary to create a quality customer environment during each shift.
  • Maintains regular and punctual attendance.
  • Follows Starbucks operational policies and procedures, including safety and security, to ensure the safety of all partners during each shift.
  • Delivers legendary customer service to all customers by acting with a customer-comes-first attitude by building relationships and connecting with the customer.
  • Discovers and responds to customer needs promptly.
  • Stocks products and maintains shelves/stock organize and arranges books and merchandise as appropriate.
  • Lift and carry boxes, books, and other merchandise.

New York City Applicants: $15.00-$18.46/hr

State of Colorado Applicants: $12.56-$18.46/hr

  • 1+ years previous Barista/food service experience required.
  • High School Degree or equivalent.
  • Ability to stand for up to two or more hours at any given time.
  • Ability to safely operate coffee equipment as necessary
  • Previous experience in a coffee shop, cafe environment (preferred)
  • Detail-orientation in performing accurate transactions
  • Self-motivated and multi-tasks with minimal supervision
  • Proactively meets both internal and external customer needs.
  • Effective work methods and consistently meets commitments
  • Effective communication skills-- clear, concise, and positive.
  • Computer literacy desired
  • Willingness to work a flexible schedule including evening and weekend hours.
  • Ability to sit, stand, walk, climb, kneel and bend.

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