Switchboard Operator - Part Time - Evening

The Switchboard Operator provides caller-related assistance and information to all internal and external callers.

Activates S.D.C directory system and switches from PC keyboard to telephone console on a moments notice
• Answers all incoming calls to the Medical Center's main telephone number and other types of in-bound telephone service as directed, as soon as possible
• Answers and processes all emergency calls including code calls
• Responds to console alarms and reports equipment malfunctions to Operations Analyst or Operations Manager
• Notifies Operations Analyst or Operations Manager of changes needed in S.D.C or any other directories for immediate attention
• Keeps abreast of hospital events that may generate calls and inquiries from those outside the hospital
• Able to sit for long periods of time and wear headphones. 8. Works every other weekend and every other Holiday as stated by the Medical Center's Human Resources department
• Adheres to the standards identified in the Medical Center's Organizational Competencies and Standards of Behavior

Education, Knowledge, Skills and Abilities Required:

• High school diploma or equivalent
• PC keyboard and basic computer skills
• To work every other weekend and/or every weekend
• To work three (3) out of six (6) holidays and/or every holiday
• To work rotating schedule/shifts based on needs

Education, Knowledge, Skills and Abilities Preferred:

• 1 year of work experience as a switchboard operator
• Working knowledge of PBX console
• Switchboard or call center experience