Part-Time Systems Coordinator - Hershey's Chocolate World $16.00+

Job Location: Hershey, PA

Hourly Pay Rate: $16.00 or more based on experience

Minimum Age: 18 years of age or older

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey's Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

The Systems Coordinator is a part-time position located in Hershey, Pennsylvania. The company will not provide relocation assistance or other employment benefits for this position. This position requires weekday evenings, weekends, and holidays.

Summary of Major Duties/Responsibilities:

The Systems Coordinator will assist in the administration of installed systems and their respective networks. The candidate will assist with performance of system administration, software. and hardware support. Will also be responsible to routinely update documentation to ensure it is accurate and provide server, network, and database administration as directed by team members.

The Systems Coordinator will assist key Hershey's Chocolate World personnel with PC and hardware-related issues and will provide technical expertise and support for business needs and operations as it relates to PC or system issues.

The Systems Coordinator will provide daily ongoing support to ensure the successful uninterrupted operation of all retail, food, and attraction systems and will troubleshoot system issues, place service calls to vendors and complete issue follow-up, and maintain tickets in Service Now.

The Systems Coordinator will assist in system testing of new releases and/or enhancements and updates, will establish test plans, assist in review of new software or enhancements, provide training to users, and participate in the implementation and monitoring of all new releases and updates.

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities

• Leadership/Ability to take initiative
• Problem-solving skills
• Attention to detail
• Ability to work independently and capable of managing multiple tasks
• Understanding and knowledge of Windows Server Administration and network management
• Detailed working knowledge of Office365, Teams
• Working knowledge of Windows 10
• Knowledge of Microsoft DynamicsD365, SQL ServiceNow, Rally, and Clarity is preferred
• Must be able to communicate effectively with guests, fellow co-workers, and function effectively as part of a team
• Must be able to push, pull, lift, and carry 30 pounds

Minimum Education and Experience Requirements:

Education:

• High school diploma or GED equivalent is required.
• Associates degree in Information Systems is preferred but not required.

Experience:

• 1-2 years of relevant systems, networking, or programming experience is required.

This description covers the most significant duties performed but the incumbent may be responsible for other minor-related work assignments.