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Sr Bus Process Analyst - Telecommute- Minnetonka, MN

UnitedHealth Group
United States, Minnesota, Minnetonka
October 09, 2022

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

This is an exciting role on the UnitedHealthcare Global Strategy and Risk Management team supporting UnitedHealthcare's Global Markets businesses, including UHG Brazil, Banmedica (Colombia, Chile, and Peru) and Lusiadas (Portugal). Focusing on supplier data security, the role works with internal Global Market Information Security, Procurement, and Compliance teams, enterprise risk teams, and external suppliers. The goal is to understand current data security environments, then design and improve supplier assessment, remediation, and optimization processes to reduce data security risk to UnitedHealthcare and its members. Solutions must balance UHG corporate standards, local market requirements, country-specific laws and regulations, and be designed to be operated by the respective local teams.

Primary Responsibilities:



  • Serve as a business process subject matter expert, aligning data security technical functions with compliance, and procurement business processes
  • Collaborate with internal partners to understand current business processes and supplier data risk, then support the design and implementation of related improvements to ensure adequate supplier controls are in place
  • Create reporting processes and outputs for multiple Global Market businesses, creating actionable information for individual markets as well as a comprehensive view of all markets for leadership visibility
  • Optimize and streamline various local source systems, technologies, databases, and data collections across all geographies
  • Facilitate calls/meetings with internal and external stakeholders to ensure process alignment, security assessment, remediation plan compliance, and actionable reporting
  • Perform root cause analysis on existing processes, identify improvement opportunities, and drive implementation based on the dynamic nature of the technical environment, regulatory requirements, and industry standards
  • Clearly communicate complex information in an organized and concise manner to multiple audiences
  • Create and maintain business process documentation, such as Standard Operating Procedures and process flows


Hours are M-F 8am -5pm

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:



  • Bachelor's Degree in Business, Information Security, Supply Chain, related field, or equivalent experience
  • 3+ years of business analysis, project coordination/management, business intelligence, or data analysis experience
  • Experience with process improvement, workflows, benchmarking, and Root Cause Analysis
  • Experience working in a matrixed environment
  • Proficiency with Microsoft tools (Excel, PowerPoint, Word, Visio, SharePoint, Forms)
  • Proficiency with one or more reporting tools, such as Tableau, Power BI, or others
  • Written and verbal proficiency in Spanish


Preferred Qualifications:



  • IT audit and remediation experience
  • Knowledge of security control frameworks, such as ISO 270001
  • Knowledge of privacy and regulatory standards, such as GDPR in Europe and LGPD in Brazil
  • Solid soft skills (e.g. communication, interpersonal, collaborative, resilient)
  • Team player and high performer that excels in a small team environment
  • Excellent organizational, analytical, time-management, and problem-solving skills
  • Conversational in Portuguese
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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