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Business Solutions Analyst

Change Healthcare
United States, Wisconsin, Milwaukee
October 03, 2022
Business Solutions Analyst

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Business Solutions Analyst

Overview of Position
Responsible for Legacy System basic user setup, security, training and support, utility set-up and maintenance, claims/ERA processing issues related to carriers and/or Relay Health processes. This role will also work with TES Operations Partners to identify, evaluate, and develop system procedures which are cost effective and meet business requirements.

What will be my duties and responsibilities in this job?

  • Performs MDIV Legacy System user setup and security access level support
  • Performs basic system research in troubleshooting and resolving issues reported by Operations.
  • Follows standard departmental practices and procedures in research where answers can be readily obtained in seeking solutions.
  • Performs basic base utility entry and maintenance which are semi-routine in nature; as well as update claims and billing processing codes and data integrity check/review
  • Test and performs QA activities on basic system settings/changes
  • Performs basic claims/ERA processing issue research & resolution on user technical support tickets
  • Completes basic ad hoc requests as needed for clients/operations or troubleshooting
  • Conducts basic system support and training modules
  • Other duties as assigned

What are the requirements needed for this position?

  • High school diploma or GED
  • Strong personal computer literacy required: including working knowledge of relevant software packages such as Microsoft Office (Excel, Access, PowerPoint, and Word)
  • 1-2 years' experience working in a fast-paced environment

What other skills/experience would be helpful to have?

  • Excellent communication (both written and oral) and interpersonal skills
  • Strong analytical thinking
  • Excellent organizational skills
  • Ability to multi - task
  • Ability to meet position metrics goals (KPI's)
  • Ability to manage multiple priorities
  • Works well independently as well with others

What are the working conditions and physical requirements of this job?

  • General office demands
  • Remote employees are required to have a good professional work area in addition to high-speed internet

Diversity and Inclusion:

*At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
*Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when job-related and consistent with business necessity, we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfto view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.