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Public Safety Dispatcher

University of California - Santa Barbara
United States, California, Santa Barbara
April 23, 2024
Position Information


Job Code: 5216

Job Open Date: 08/31/22

Application Review Begins: 09/15/22

Department Code-Name: POLI - Police Department

Percentage of Time: 100%

Collective Bargaining Unit (CBU): CX - Clerical Unit

Grade Type/Grade: N/A

FLSA Exemption Status: Non-Exempt

Work Location: Public Safety Building 574

Budgeted Pay Rate/Range: $33.74/hr.-$43.07/hr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.

Days/Hours: Mon-Fri, Sat, Sun, Shift includes Day, Evening, Weekend

Department Marketing Statement

At the University of California, Santa Barbara, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome, and included. Our culture of openness,, freedom, and belonging make it a special place for students, faculty, and staff.

The University of California, Santa Barbara, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1891, UC Santa Barbara has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States, and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at UC Santa Barbara, you can expect to be a part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students, and community partners.

Benefits of Belonging
Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC
Brief Summary of Job Duties

Monitors/operates all equipment and accesses all resources within the Dispatch Center. The majority of each shift is at the console monitoring radios and alarms, radio dispatching personnel, answering phones, computer input/retrieval using specialized software, including CLETS, alarm software, and 911/telephone software in addition to common Microsoft Windows-based programs. This position may also require the release of emergency messages and communications to the UCSB community in the event of an emergency.

Required Qualifications
  • High School Diploma or equivalent education and experience.
  • 1-3 years of law enforcement agency experience or equivalent education and experience.
  • Read, write, speak and understand English fluently.
  • Proficient typing data/entry, familiarity with computer operations, excellent communication and Customer Service skills, ability to deal well with stress and stressful situations.
  • Meet all other requirements for public safety dispatcher as established by the law and the Commission on Peace Officer Standards and Training (POST).
Preferred Qualifications
  • Knowledgeable of the International Association of Campus Law Enforcement Administrators (IACLEA) accreditation process and requirements is highly desirable.
  • Understanding of modern policing issues, philosophies, practices and trends as applied within the University environment.
  • Prior experience as a Public Safety Dispatcher.
Special Conditions of Employment
  • Ability to use vehicles, computer systems and other technologies and tools utilized by police agencies.
  • Mandated reporting requirements of Child Abuse.
  • Mandated reporting req of Dependent Adult Abuse.
  • Satisfactory criminal history background check.
  • Ability to work in a confined work environment until relieved.
  • Successful completion of a pre-employment psychological evaluation.
  • Successful completion of a six month in-house training program.
  • Ability to work rotating shifts on days, nights, weekends and holidays.
  • Successful completion of the POST Dispatcher test.
  • UCSB is a tobacco free environment.
Special Instructions

For full consideration, please include a resume and a cover letter as part of your application.

Job Functions/Percentage of Time/Duties

Emergency Calls: 10%

Answers all emerency 911, Campus Emergency, and Elevator Emergency telephone lines for campus and all University owned housing and property. Utilizes special telephone equipment to communicate with the deaf in emergencies (TDD). Responds by calming, assuring, and directing the caller; verifying the location; evaluating emergency information (medical, crime-in-progress, fire, and other life-threatening occurrences) for priority ranking before dispatching emergency unit personnel. Dispatches appropriate emergency unit (police, rescue, or fire) utilizing two-way radio system. Operates radio system in accordance with regulations of the Federal Communications Commission and University Communications Manual.

Radio Communications & Briefings: 35%

Monitors all radio receivers assigned to console in order to coordinate interagency response as required. Assures safety of field personnel by monitoring and maintaining communication links, and researching information for field personnel through department records and State/County criminal, civil, and vehicle regulations and codes. Broadcasts information received from other police agencies on wanted persons and vehicles. Rebroadcasts all-points bulletins. Transmits radio traffic to and from other stations or agencies. Keeps the duty sergeant or watch commander informed of all unusual or critical incidents. Likewise must notify appropriate supervisors of critical incidents (i.e., Chief of Police, Facilities Management, Public Information Officers for press releases, etc.). Attends shift briefing if possible, and briefs next dispatcher going on duty as to current situation in the field and any other important information regarding equipment status and any current alarms. Receives information from units in the field regarding calls for service and field-initiated activity.

Log & Record Maintenance: 10%

Maintains chronological record of all calls, critical or routine, in accordance with FCC regulations and University Police Communications Manual. Maintains Department Information Logs including Daily Activity Logs, and Be-On-the-Lookout logs. Also maintains centralized resource books such as Policies and Procedures, General Orders, Administrative Orders and Departmental Information. Provides check-out system of University building master keys for Police Personnel and other University employees as appropriate.

Public Information: 10%

Receives general calls-for-service from the public or other allied agencies by telephone, teletype, or in person at the front counter. Provides assistance to the public by answering questions regarding departmental procedures, directions and general information.

CLETS/NCIC operator/equipment monitor: 15%

Monitors, operates, and maintains security of California Law Enforcement Teletype System (CLETS)/National Crime Information Center (NCIC) information system. Enters data and makes inquiries regarding wanted persons, vehicles, and property for patrol, detectives, and records personnel. Monitors, operates, and maintains security of multitrack recording equipment and a variety of computer systems (911 address database, campus fire alarms, CLETS terminal and campus equipment alarm computer). Monitors and responds to campus burglary, robbery, fire and equipment alarms. Must receive, acknowledge, and confirm alarm information by computer and emergency or maintenance personnel.

Support Services: 20%

Provides support for the Community Service Organization by answering escort line and dispatching CSOs according to request and call priorities; answering general business lines and dispatching CSOs for building access assistance, lock cuts, bicycle licensing, bicycle parking, ownership disputes, impounds and releases and skateboarder complaints. Provides support for Lost and Found Office by providing information to the public regarding lost and found; receiving lost items and returning found items to the public; and forwarding items to Lost and found Storage. Provides support service for Records Division by processing, filing, and researching reports; indexing and filing Departmental Contacts Cards; entering information or inquires into the computerized CLETS system related to departmental criminal records; providing telephone support for Records personnel; assisting departmental personnel in obtaining report information; maintaining Daily Logs from which the Records division obtains information for statistical purposes as mandated by the State and Federal Departments of Justice; and possessing a working knowledge of California State Records System in order to provide 24 hour access to Records.

Pandemic Statement

The University of California is vigilantly monitoring and acting in accordance with all applicable public health directives related to COVID-19. As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. New University of California employees must (a) provide proof of receiving at least one dose of a COVID-19 Vaccine no later than 14 calendar days after their first date of employment and provide proof of Full Vaccination no later than eight weeks after their first date of employment; or (b) if applicable, submit a request for Exception or Deferral no later than 14 calendar days after their first date of employment. (Capitalized terms in this paragraph are defined in the policy.) Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

  • UC Santa Barbara COVID-19 Information: https://www.ucsb.edu/COVID-19-information
  • UC SARS-CoV-2 (COVID -19) Vaccination Program Policy: https://policy.ucop.edu/doc/5000695/SARS-CoV-2_Covid-19

* Covered Individuals: A Covered Individual includes anyone designated as Personnel, Students, or Trainees under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement

The University of California is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable Accommodations

The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy Notification Statement

The State of California Information Practices Act of 1977 (effective July 1978) requires the University to provide the following information to individuals who are asked to supply information about themselves: Application: The principal purpose for requesting information on the Application is for applicant-tracking purposes and to collect applicant contact information. Affirmative Action and Equal Employment Opportunity Data Form: Information furnished on this form is requested by UCSB's Affirmative Action Office. The University of California, Santa Barbara is a Federal contractor and, therefore, must comply with Affirmative Action regulations issued pursuant to Executive Order 11246, Federal Revised Order No. 4, Section 503 of the Rehabilitation Act of 1973 and Section 402 of the Vietnam Era Veterans Readjustment Assistance Act of 1974. Furnishing the information on this form is voluntary. There is no penalty for not completing this form. The offices responsible for maintaining the information supplied on this form are the UCSB Human Resources Office and the Affirmative Action Office.

GENERAL DATA PROTECTION REGULATION (GDPR) STATEMENT FOR PERSONS IN THE EUROPEAN ECONOMIC AREA: As part of our commitment to protecting your privacy, the General Data Protection Regulation (GDPR) Privacy Statement ("Privacy Statement") is designed to provide you, as a person in the European Economic Area, with information regarding the types of personal information that the University of California's Human Resources departments and offices collect about you. The Privacy Statement can be found at: https://ucnet.universityofcalifornia.edu/gdpr.html. Information supplied on this form are the UCSB Human Resources Office and the Affirmative Action Office.

Notice of Availability of the UCSB Annual Security Report

The University is committed to providing a safe and secure campus environment for our students, faculty, staff, and visitors. In accordance with the "Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act" (Clery Act), UCSB publishes an Annual Security Report to provide information regarding campus safety and security policies, crime statistics, and resources to current and prospective students and employees. This report includes statistics for the previous three years concerning crimes reported to Campus Security Authorities (CSAs) that occurred on campus, in certain off-campus buildings or property, and on public property adjacent to and accessible from campus. The report also includes campus policies concerning crime prevention, crime reporting, alcohol and drug use, sexual and interpersonal violence, student discipline, and other matters. To access the Annual Security Report, visit www.police.ucsb.edu/asr. A copy of this report may also be requested by contacting the UCSB Police Department (call 805-893-3446 or visit 574 Public Safety Bldg., Santa Barbara, CA 93106 during business hours). To learn more about the Clery Act and CSA duties and reporting requirements, please visit www.police.ucsb.edu/clery-act.

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