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Student Service Specialist (Retention Specialist) - Specially Funded
 Maricopa Community College district | |
 United States, Arizona, Chandler | |
 August 23, 2023 | |
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Student Service Specialist (Retention Specialist) - Specially Funded Job ID: 317245 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hourly Rate $19.91 - $21.98/per hour Grade 109 Work Schedule Monday - Thursday, 9am - 6pm, Friday 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm, Friday none May require some evenings or weekends Work Calendar 12 Months Funding Information This is a grant funded assignment with a projected end date of 06-30-2023 with renewal based on available funds and the needs of MCCCD. Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us
Job Summary Retention Specialist (Student Services Specialist) position provides academic advisement to new and continuing Early Childhood & Teacher Education students, both in-person and virtually. This position tracks program retention, persistence and monitors academic progress of assigned students. Participates on the Education Field of Interest (FOI) Care Team are tasked with student success and retention. This position works collaboratively with Academic Affairs and Education program faculty by identifying any at-risk student populations and provides proactive outreach. It also identifies student barriers related to course and program completion, makes appropriate referrals for student support, and provides direction for students navigating campus resources. Funding Information: This is a grant funded assignment with a projected end date of 06-30-2023 with renewal based on available funds and the needs of MCCCD Essential Functions 35% - Maintains and tracks data related to student enrollment, advisement, retention and completion within the Early Childhood and Teacher Education programs. Implements student outreach strategies to include enrollment nudges and proactive student communication through email, phone, & the learning management system. Assists students through all enrollment and re-enrollment processes and academic planning. Reviews student intake information and connects students to appropriate student support services or college resources through warm handoffs. Prepares reports and delivers group presentations and orientations. 35%- Provides academic advising and career planning and assists students with goal-setting. Provides academic advising support for FOI cohort and non-cohort students in-person and virtually. Supports Academic Advising Analysts with FOI related duties which include but are not limited to data collection, outreach, presentations, and serves as a member of the FOI CARE team with assigned caseload. Acts as initial primary student contact for student walk-ins, academic advising or program inquiries, and email correspondence. Meets and corresponds with students, parents, faculty, and college representatives to assist in resolving problems related to student services functions. Maintains and updates student records, interprets course placement and creates academic plans, provides information on program and degree requirements, and monitors and tracks student progress and persistence. 25%- Provides information on college policies, rules, & regulations. Provides academic information and support resources to students. Maintains and updates program materials. Assists with training of student workers and temporary employees. 5%- Performs other duties as assigned. Minimum Qualifications Associate's degree from a regionally accredited institution and one (1) year of full-time student services or college teaching experience, or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR High School Diploma/GED and three years (3) of full-time student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. Desired Qualifications 1. Bachelor's degree or higher from a regionally accredited institution 2. One (1) or more years of experience working in an Enrollment Services/Student Services position at a community college. 3. Experience maintaining student records within a student records database management system (i.e. Peoplesoft, Banner, Salesforce, etc.) 4. Experience presenting and delivering group presentations or orientations. 5. Experience providing academic advisement virtually. 6. Effective written communication skills (as evident by application materials 7. Proficiency using Google Suite and/or Microsoft Office Suite. Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before September 13, 2022 to be considered. EEO Information Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link . Clery Act The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link To apply, visit jeid-020c5568177ce44c94a2c5b70b0c910d | |