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Director, eCommerce Solution Architect

United States, Virginia, Richmond
October 03, 2022

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Director in Customer & Operations for our practice.


  • Educate clients on a digital reference architecture; the purpose of the various applications within that ecosystem and the primary vendors that provide those applications
  • Partner with clients to design and evaluate their overall digital reference architecture with an emphasis on digital commerce enablement
  • Help clients work through high-level integration strategies with both internal and external systems
  • Supervise both internal and external technical teams on technical design, build, test and deployment activities
  • Support teams providing consulting services supporting one or more of the following types of engagements: Digital Commerce Strategy & Roadmap, Platform Evaluation and Selection and Digital Commerce Platform Implementation Services


  • Minimum of ten years of hands-on experience delivering B2B, B2C and/or Marketplace digital commerce solutions with a minimum of seven years' experience in consulting with a professional services firm or agency
  • Bachelor's degree in Computer Science, Technology, Engineering, Industrial Engineering/Operations or a related field from an accredited college/university; MBA from an accredited college/university is preferred but not required
  • Experience in designing the technical architecture and implementing commerce solutions using two or more industry leading platforms such as SAP Commerce Cloud, Salesforce Commerce Cloud, Oracle CX Commerce Cloud, HCL (IBM WebSphere Commerce) Commerce, Adobe Commerce Cloud or Marketplace solutions
  • Experience leading the development, estimating and delivery of large, complex Digital Commerce Proposals
  • Strong critical thinking, written and verbal communication skills; excellent facilitation, presentation and people management skills for both the KPMG team as well as the client team members across various levels within their organization
  • Travel may be up to 80 -100 %

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).