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Large Market Account Associate, Surest - Telecommute

UnitedHealth Group
United States, Minnesota, Minneapolis
December 21, 2022

Careers at Bind, part of the UnitedHealthcare family of businesses. At Bind, we work to make health insurance personal with the clarity, flexibility and power people deserve. We took the old model of health insurance apart and are rebuilding it from floor to ceiling, from studs to rafters. We're not iterating a tired design or nudging a change-resistant industry, we're delivering what people want now - clear prices, timely support, personal choice, flexibility and an intuitive experience. Help build different and make a difference by doing your life's best work.(sm)

The Large Market Account Associate is a key contributor within the Customer Development function and manages Customer relationships with the large and jumbo channels to satisfy, retain, and grow Surest (formerly Bind)'s customers. The Large Market Account Associate will be the ongoing day-to-day point of contact for assigned Customers working in partnership with the lead Account Partner. This role is part of a dedicated Customer Development team responsible for building outstanding Customer relationships with Surest (formerly Bind).

This is an opportunity to:

  • To have a voice into the continuous evolution of the Surest (Formerly Bind) product
  • Join a culture that is energetic, collaborative, and mission driven
  • Partner with incredibly talented colleagues
  • Have a voice into the evolution of the company

The position will require 20% travel on average to visit customers, attend critical industry meetings, and participate in key Large Market field events.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Support day-to-day needs of complex Plan Sponsor engagements, including supporting overall service delivery, strategy, financial evaluations, plan design, communications, and renewal
  • Serves as the day to day contact, responds to questions and concerns to ensure customer success and proper account management, such as plan and performance reviews, tailored marketing, and communications, and ensuring the resolution of escalated or sensitive cases
  • Develops, provides input, and monitors account projects and plans tracking key account plan milestones to ensure growth and risk mitigation objectives are on track
  • Understand customers' business challenges, health and wellness strategy, industry trends and partner with lead Account Partner on how Surest (Formerly Bind) can help them achieve their objective
  • During the Implementation Process, work closely with Plan Sponsor to establish a strong working relationship and understanding of customer needs, structure, and path to success
  • Participate in open enrollment/member recruitment activities as requested
  • Participate in user acceptance testing to validate solutions meet requirements
  • Monitor the service model performance and details, identifying and resolving issues and prioritizing and delivering on improvements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 4-year college degree or equivalent experience
  • Life, Health and Accident license; can be obtained upon hire
  • Solid account management experience specifically working with large employer HR function
  • Solid skills in Microsoft Office (PowerPoint, Excel are ideal)
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Health Insurance/Heath Care industry experience
  • Startup experience
  • Working in an ambiguous, fast-paced environment
  • Agile, ready to change direction on the fly
  • Solid consulting, relationship management, and communication skills
  • Excellent communication skills, both verbal and written
  • Self-starter who operates with minimal direction
  • Demonstrated ability to build relationships with large, and/or national employers
  • Ability to set realistic goals, manage expectations and prioritize needs of competing interests (Customer, operations, information systems, internal and external partners, sales)
  • Ability to organize and schedule people and tasks to develop realistic action plans
  • Ability to work in fast paced, dynamic organization
  • Demonstrated results orientation and ability to execute on goals
  • Ability to manage high volume of details with precision and excellence in short and inflexible timeframes

What We're Offering

  • Chance to join a new tech start-up aiming to fix the healthcare industry
  • Empowerment to shape new solutions disrupting healthcare while providing benefits and choice to its members
  • Opportunity to work with people who are motivated to go to work every day and make a difference
  • Competitive pay, generous PTO, and the opportunity to be a part of a new health insurance plan powered by the consumer, you!

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.