Sr Mgr, Suppl Qual & Dev

The Opportunity

The Senior Manager, Supplier Quality and Development will be responsible for supplier quality strategy, process and system implementation and execution, strategic supplier partnering, supplier performance monitoring and communication, supplier risk management and improvement. Primary responsibilities will be to lead a team to support new supplier qualification and development as well as managing supplier quality throughout the global supply chain. This role will be critical to drive medical device compliance, sustaining supply chain operations and process quality, and new product introduction. This is a highly cross-functional role interfacing with Supply Chain Operations, Product, Engineering, Member Support, and RA/QA to drive quality and scalability for Teladoc's global supply base.

***This is a hybrid role, expectation is to be in the Goleta CA, Chicago IL, Denver CO, or Lewisville TX office a few days out of the month.***

Responsibilities

• Design, develop, and implement strategies and processes to partner with suppliers to ensure quality and assurance of supply of incoming materials.
• Ensure successful internal processes are in place and optimized to manage supplier performance and risk, such as APQP, PPAP, supplier approval and monitoring.
• Develop and communicate effective metrics and KPIs to ensure supplier performance and feedback.
• Cross-Functional partner to support supplier development, remediation, or improvement activities.
• Manage and develop the supplier quality team to provide continuous improvement and effective supplier quality oversight and management.
• Strategically lead supplier performance improvement projects in an effort to increase the supplier capability of consistently meeting Teladoc requirements. Projects may include: process analysis, value stream mapping, process capability and throughput analysis, 6-Sigma, 5S and Kaizen events.
• Drive "Zero Defect" mentality within the supply base.
• Medical Device Compliance:
  • Supplier Quality Plan (QP) review and approval
  • Supplier Process Changes (PCR) review and approval
  • Supplier Deviations
  • Supplier Process Validation (IQ/OQ/PQ) review and approval
  • Supplier Change Control Implementation - ECO/ECR
  • Supplier Audit Plan and site audit
  • Supplier Corrective Action (SCAR) & CAPAs
  • Supplier Non-conforming materials (NCR) reporting and disposition
  • Collaboration with Teladoc QA/RA
• Supplier Process Quality
  • Production Process Control - work instruction, training, process checklist, etc.
  • Inspection programs (IQC, IPQC, OQC, OBA)- test methods, sampling method, specifications & acceptance criteria
  • Sub-supplier process qualification and routine process audit
  • Samples (Golden/Limits) review and approvals
  • Drive supplier Root Cause Analysis (RCA) and failure investigation
  • Manufacturing Yields Monitoring
• New Product Introduction
  • Line readiness & setup
  • Work instruction review and approval
  • Drive FAI/PPAP/Cpk
  • Drive Inspection plans alignment
  • Drive product cosmetic improvement
  • OK2Exit checklist
  • Identify dependencies and gaps
  • Production ramp support and monitoring
• Supplier Development and Sustainability
  • Corporate Social Responsibility
  • Conflict Minerals
  • Product Compliance Testing
  • Supplier Performance Scorecard
  • New vendor/site evaluation and selection
  • New supplier onboarding (Audit, Capability Review, Implementation / Integration)

Candidate Profile

• Provide overall site assessment and capability review for potential new manufacturing sites at contract manufacturing partners
• Provide direction on sound design control strategy compliant with QSR and QMS, supporting a product release that is safe and effective, sustainable in the field, and able to withstand external audit.
• Review test plans for appropriate size/scope to meet product intended use, claims, customer and marketing requirements, functional and regulatory requirements.
• Approval Authority for all ECO's impacting Supply Chain operations
• Bachelor of Science in Engineering, Quality Management or other STEM field of study required
• 5+ years in a Supplier Quality Management or related role; Combination of education and experience may be considered.
• Demonstrated knowledge of QMS, e.g., 8D; Lean; 5 Whys; Pareto Analysis; Six Sigma; DFMEA, PFEMA, PPAP, etc.
• Demonstrated proficiency with problem solving and organizational skills.
• Project Management experience is preferred.
• At least 3 years of experience leading global teams (directly or indirectly with partners)
• Must be willing and able to travel; some international travel may be required.

The base salary range for this position is $128,000 - $155,000. In addition to a base salary, this position is eligible for performance bonus, RSU's, and benefits (subject to eligibility requirements) listed here: Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.