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SENIOR EMPLOYEE SERVICE ASSOCIATE **MULTIPLE OPENINGS** (UCPATH)
| University of California Office of the President|
United States, California, Riverside
|January 30, 2023|
This is a Hiring Talent Pool: We are accepting applications for multiple Senior Employee Service Associate openings within the UCPath Center. Apply today to be considered for upcoming openings!
For UCOP internal applicants, please login to the internal candidate gateway at:
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world.
The UCPath Center is the University of California's shared services center in Riverside, CA. The UCPath Center manages the payroll, benefits, and other human resources transactions for more than 200,000 UC employees working across ten UC campuses, five medical centers, three national labs and more. The staff at the UCPath Center work in a variety of areas including business operations, customer service, quality management, technology, training, human resources and communications.
The Senior Employee Service Associate will work within the UCPath Center, reporting directly to the Employee Service Supervisor. The Senior Employee Service Associate is a key member of the UCPath Center team. This critical role will be the escalated line of support for UC employees and managers. This role uses customer service knowledge concepts to apply policies and procedures to respond to complex payroll, academic personnel, workforce administration (WFA), leaves of absence and benefits inquiries, resolving escalated inquiries directly and conducting in depth research on complex issues when needed.
This advanced level position requires in-depth knowledge across payroll, workforce administration, payroll, benefits, and academic personnel. The Senior Employee Service Associate will address employee questions across all functional areas, but may be assigned to one primary area. The Senior Employee Service Associate will provide support and guidance to less experienced Employee Service Associate. Employee contacts may be through several channels such as, telephone contact, e-mail, instant messaging or through Customer Relationship Management tool. The Senior Employee Service Associate will work collaboratively with internal/external team members. Other duties may include handling phone inquiries during periods of high volume; developing scripts for the Knowledge Management System and providing internal support as needed.
SALARY AND BENEFITS
Salary: The recommended hiring range is from $29.68 - $35.47 an hour. Commensurate with experience.
Payroll Title: Employee Svc Asc 3
Benefits: For information on the comprehensive benefits package offered by UCPath Center visit:
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
JOB CLOSE DATE
The posting will be open until: March 28,2023.
CONDITIONS OF EMPLOYMENT
Background Check Process: Successful completion of a background check is required for this critical position.
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014.
August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral.
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. .
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: or email the Human Resource Department at: