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Account Specialist

Sonova USA, Inc.
paid holidays, tuition reimbursement, 401(k)
United States, Illinois, Aurora
750 North Commons Drive (Show on map)
April 03, 2024
Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.



Aurora (IL), United States



Account Specialist

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Connect Hearing, and Advanced Bionics - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Our talented and committed employees all over the world know they contribute to something greater than themselves - they create sense.

The Way We Work

At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work. Sonova has chosen a HYBRID WORK MODEL- Customized by team that keeps our employees motivated and engaged.

Sonova Values

At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds. In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.



  1. We Care -- We care for our employees, customers and consumers,as well as our shareholders and society.
  2. We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.
  3. We strive for excellence -- We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
  4. We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
  5. We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.



Aurora, IL

Account Specialist

Purpose of the role: The Account Specialist will qualify new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers; owns process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone, VS, and online meetings. Primary point of contact for assigned accounts.

Our Offer to You:



  • Improving the quality of life of millions of people suffering from hearing loss
  • A challenging and motivating assignment as part of a dynamic team
  • Modern mindset and processes, accommodating flexible working conditions
  • Opportunities for further responsibilities and support for further training and development
  • Sonova's outstanding opportunities and career growth



Main Tasks and Responsibilities:



  • Maintain and develop strong relationships and rapport with existing customers within territory
  • Identify, prioritize, and contact new account leads
  • Collaborate closely with assigned field sales rep or key account manager
  • Manage customer communications in coordination with field team (e.g. following up on appointment action items, managing relationship with customers, developing leads at new accounts within portfolio)
  • Schedule meetings for field sales reps in region
  • Solve Sonova's customers' largest challenges with 'concierge-like' approach
  • Follows up with existing customers to ensure high quality customer service is being met
  • Comply with all local, State and federal laws and requirements
  • Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis
  • Other duties as assigned


Education and Skillset:



  • High School diploma or equivalent, Bachelor's degree preferred
  • 3+ years experience in Inside Sales, Account Management, and/or Customer Service, Medical Device preferred
  • Proven ability to solve problems on the fly, proactively and independently
  • Provides information in a useable form and on a timely basis to others who need to act on it
  • Strong ability to manage a wide range of tasks in an efficient and organized manner
  • Adherence to moral and ethical principles in the conduct of own work and in the relationships with others
  • Ability to analyze and evaluate situations and recommended courses of action.
  • Actively contributes to achieving team results.
  • Works collaboratively with team members
  • Displays appropriate behavior and contributes to creating a positive team environment
  • Understanding of sales process and collaboration
  • Establishes effective relationships with clients to understand and meet or exceed their needs
  • Speaks and writes clearly and concisely by effectively identifying key points relevant to subject matter
  • Proficient computer skills (MS Office Suite) with a strong technical aptitude.
  • Previous experience with using a multi-phone line system
  • Experience with Salesforce and SAP preferred



A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

Health Benefits and Perks:



  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance

    • Additional supplemental life/ad&d coverage available


  • Company paid Short/Long-Term Disability coverage (STD/LTD)

    • STD LTD Buy-ups available


  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO, floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups


*Plan rules/offerings dependent upon group Company/location.

Pay Ranges:$49,000-$75,000

Eligible for commission

Health Benefits & Perks:




  • Health Benefits and Perks:


  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance

    • Additional supplemental life/ad&d coverage available


  • Company paid Short/Long-Term Disability coverage (STD/LTD)

    • STD LTD Buy-ups available


  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO, floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups



*Plan rules/offerings dependent upon group Company/location.



Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.



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