Job posting has expired

Student Services Specialist (Admissions and Records)

Maricopa Community College district
dental insurance, paid time off, tuition reimbursement
United States, Arizona, Glendale
August 23, 2023
Student Services Specialist (Admissions and Records) Job ID: 317504 Location: Glendale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $16.91 - $21.98/per hour, DOE Grade 109 Work Schedule Monday - Friday, 9am - 6pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options Paid observed federal holidays & additional paid time off throughout the year Arizona State Retirement System (ASRS) & 12% Employee Contribution Match Paid vacation, sick, and personal time (if applicable) Multiple health and dental insurance coverage plans Virtual: Reach a doctor 24/7 Flexible Spending Accounts (FSA) Maricopa Perks & Gears Discount Program Employee assistance program (EAP) $4,000 Annual professional development growth funding (if applicable) Tuition reimbursement for employee and dependents (if applicable) Revised summer work schedule Maricopa Employee Health & Wellness Program Employee recognition opportunities Job Summary The Student Service Specialist is responsible for providing comprehensive services to new and continuing students on the front line by phone, email, and chats with accuracy and exceptional customer service. This position performs a wide variety of functions, including but not limited to the determination of lawful presence status, class enrollment, special admissions, concurrent enrollment, identity authentication, transcript evaluation, and outbound call campaigns. The candidate should have strong written and verbal communication skills to problem solve andtroubleshoot student issues. The successful candidate will have a high level of attention to detail and be self-motivated with the ability to work in a collaborative team environment while following federal, state, and district policies. Applicants should embrace a service-first, solutions focused approach when working with a diverse population of students, faculty, and staff. Essential Functions 40% - Assist new and continuing students with all aspects of the admissions, records, and registrationfunctions. Supports the A&R front counter and welcome desk triage. Answers inbound phone calls and support virtual services via chat and email communication. Compose, edit and prepare correspondence with a strong focus on customer service, quick response times, and referrals to other related student service areas. Updates student records as required, following FERPA (Family Educational Rights & Privacy Act) while adhering to any other applicable laws, policies, rules, or regulations 40% - Responds to student inquires for information, reviews and determines residency/lawful presenceand identification authorization, special admissions, FERPA/U-18, enrollment verifications, domicile, and Western Undergraduate Exchange (WUE). Will assist with various enrollment, residency, and pre-requisite reports while maintaining confidentiality. Enters and maintains student-related information using a variety of student management software, including but not limited to the Student Information System, Dynamic Forms, and E-Document imaging 10% - Works in a team environment, assists in training staff and student workers. Assist with evening duties, may serve on cross-functional committees, provide backup support to A&R leads, and performs other related duties as assigned. Perform special projects, special committees, residency audits, and data collection 10% - Other duties as assigned Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications One (1) or more years' experience working in a higher education environment such as admissions, records, registration and/or equivalent Two (2) or more year's customer service experience working with a culturally diverse population One (1) or more years of experience working with student services programs such as online student information systems (PeopleSoft), Q-less tracking system, Cranium Cafe, and Dynamic Forms Two (2) or more years' experience working in a team environment One (1) year of experience working with Microsoft Office Suite, Google Drive or similar product Special Working Conditions MCCCD does not sponsor individuals for any type of work visas Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: Travel to campus during interview/selection process will be at candidate's own expense May be required to travel or be assigned to all MCCCD locations May require numerous evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled. Please apply on or before Monday, November 14, 2022 to be included in the first review of applicants. Applications received after this date may not be screened. EEO Information Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link . Clery Act The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link To apply, visit jeid-71cccc679e0904409741f435a95427c2