Technical Writer & Documentation Specialist

The Technical Writer and Documentation Specialist will be responsible for supporting both operational and project work. In terms of operational work, this position is primarily responsible for standardizing and maintaining the organization's IT Knowledge Base (KB) in ServiceNow, a resource that is critical to ITS' ability to provide 24/7 helpdesk support to campus. Standardizing includes developing KB policies, procedures, and guidance documents, including a style guide for support articles. Maintenance includes preparing, reviewing, revising, and maintaining technical documents, as well as providing hands-on support to KB contributors. The incumbent serves on the Communication & Training team and may be asked to assist in the creation of other written content, infographics, or training materials. In terms of project work, this position may be assigned to assist with large, campus-wide projects and change management efforts. Project work will require close collaboration with project leads and stakeholders.

This position is classified as primarily remote with occasional visits to campus as necessary. Working hours will be based on Pacific Standard Time (PST). This is a TWO-YEAR CONTRACT position with the potential to convert to a career position should permanent funding become available in the future. The budgeted salary amount for this position is up to $110,000/yr.

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment.

Education Requirements

Degree	Requirement
Bachelor's degree in related area and/or equivalent experience/training.	Required

Thorough attention to detail, project management and organizational skills.
Thorough research and fact verification skills.
Thorough skills to write clear, lively, engaging and compelling copy in a variety of styles appropriate to target audiences and/or the broader public, while ensuring adherence to the location's message.
Thorough knowledge of the fundamentals of writing, grammar, syntax, style, and punctuation.
Thorough knowledge of issues in higher education, a specialized academic discipline or field and/or health sciences.
Skill to maintain confidentiality.
Knowledge of computer applications for publishing, image handling, and/or web production.
Thorough interpersonal communications skills, including active listening and effective collaboration skills.
Thorough knowledge of appropriate editorial style and publication guidelines.
Thorough analytical and critical thinking skills.
Proficient technical knowledge or willingness to learn about information technology

Thorough knowledge of the location, including its mission, goals, achievements, infrastructure, programs, and policies.

Knowledge of higher education audience types

Knowledge base management OR helpdesk tier 1 experience

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
  

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

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