Business Support Associate I

Established in 1997, DQE Communications (DQE) is a subsidiary of Pittsburgh-based Duquesne Light Holdings and headquartered in Pittsburgh's Southside Works development. DQE Communications is one of the leading providers of high-speed, fiber-optic data networking for business throughout thirteen -counties in southwestern Pennsylvania and West Virginia. Already in over 1600 commercial buildings with approximately 3,250 route miles, DQE is continually working to expand its network.

Through Metro Ethernet, Wavelength Services, Dark Fiber, Internet Services and Colocation services, DQE offers its customers secure, reliable and flexible network services.

Through Metro Ethernet, Dark Fiber, Internet Services and Colocation services, DQE offers their customers secure, reliable, flexible network services unmatched by any other provider in the region.

Department DQE

Job Family: Sales

Discipline: Sales Support Analyst

Career Level:

Status EXEMPT

Overall Purpose:

Manages Account relationships, support, administrative and renewal revenues.

Mentor less experienced team members through sales process and procedures. Supports customer installations and notifications. Manages CRM efficiently.

Job Responsibilities:

• Accountable for meeting and/or exceeding assigned objectives and monthly goals maintaining existing contacts and renewal relationships with customer base.
  
  
• Must provide superior customer service on a day to day basis.
  
  Will build and maintain accurate and up to date customer and representative support plans.
  
  
• Must be self motivated and self disciplined and provide prompt follow-up to all customer inquiries.
  
  
• Must have excellent verbal and written communication skills and be able to present in both small and large group settings. Must have a polished, professional presentation.
  
  
• Must be able to keep organized, accurate records on daily activities and results.
• Strong organizational skills imperative.

• Acquire and integrate industry knowledge related to general trends, emerging technologies, & competitors.
  
  
• Partner with customers through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to deliver a value-adding business support.
  
  
• Utilize Excel to create spreadsheets and manage data related to customer accounts and sales funnel management.
• Manage CRM sales contact and funnel Software.
  
  

Supervisory:

May coordinate the work flow of a given team. May support the review of work and training of other employees.

Education/Experience Requirements:

Bachelor's Degree or Equivalent work experience preferred. Account Management Experience in Telecom or related field preferred.

EQUAL OPPORTUNITY EMPLOYER

DUQUESNE LIGHT HOLDINGS, INC. (DLH) IS AN EQUAL OPPORTUNITY EMPLOYER. DLH'S POLICY IS TO NOT DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, SEX, PREGNANCY OR RELATED MEDICAL CONDITIONS, AGE (40 AND OVER), SEXUAL ORIENTATION, GENDER IDENTITY/EXPRESSION, VETERAN STATUS, PAST, CURRENT OR FUTURE MILITARY SERVICE, NATIONAL ORIGIN OR ANCESTRY, PHYSICAL OR MENTAL DISABILITY, GENETIC INFORMATION, OR ANY OTHER CONSIDERATION PROTECTED BY APPLICABLE LAW. DLH ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.