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TRAINER and CONTENT WRITER (Hybrid 24 Month Contract)
University of California Office of the President | |
United States, California, Oakland | |
1111 Franklin Street (Show on map) | |
June 28, 2023 | |
For UCOP internal applicants, please login to the internal candidate gateway at: We're seeking a seasoned, technically savvy, and creative content developer and trainer to join the Retirement Administration Service Center (RASC). In addition to keeping our service center content up-to-date; you'll be responsible for helping create SOPs; building structure for our growing content repository; conducting training to ensure that our staff members are providing helpful, accurate information to our customers. This is a fantastic opportunity for someone who is looking to build a departmental content strategy from the ground up, and explore new ways in which we can educate our internal partners; stakeholders and thousands of customers on our products & services UC OFFICE OF THE PRESIDENT At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good. The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. DEPARTMENT OVERVIEW The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support. ROLE SUMMARY The Content Writer/Trainer works closely with their manager to; 1) fulfill divisional strategic objectives to move the organization forward; 2) meet and exceed performance standards; and 3) build a culture of high performance in delivering a positive service experience to internal and external clients at every touch point. Please note this is a 24 Month Contract position. The Content Writer/Trainer is an initiative-taking, detailed-oriented, problem-solving, results-driven individual with a proven historyof delivering exemplary customer service in a fast-paced work environment while managing multiple projects with limited guidance. The Content Writer/Trainer is a high-level individual contributor and subject matter expert who supports their manager to ensure the efficient use of resources, and the effective and timely delivery of training materials to all internal business partners, key stakeholders, and members when applicable. The Content Writer/Trainer also supports department leaders to ensure that staff comply with federal and state guidelines and polices set forth by the University of California. KEY RESPONSIBILITIES Operational Excellence
Analytical Excellence
Training and Development
Customer Service Excellence
Key Relationships
QUALIFICATIONS AND/OR TECHNICAL EXPERIENCE JOB SPECIFIC)
Education
SALARY AND BENEFITS The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs It is not typical for an individual to be offered a salary at or near the top of the salary grade for a position. The full salary range shows the growth potential for this position, Job Title: TRAINER and CONTENT WRITER Payroll Title: TRAINER 3 Job Code: 004163 Salary Grade: 21 PayScale/ budgeted salary range: $78,000 to $98,000 Salary offers are determined based on final candidate qualifications and experience. Full Salary Range: $67,000 to $119,200 Benefits: For information on the comprehensive benefits package offered by the University visit: ADDITIONAL INFORMATION HOW TO APPLY Please be prepared to attach a cover letter and resume with your application. APPLICATION REVIEW DATE The first review date for this job is March 22nd, 2023: The position will be open until filled. CONDITIONS OF EMPLOYMENT Background Check Process: Successful completion of a background check is required for this critical position. Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. EEO STATEMENT The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: or email the Human Resource Department at: . |