Ticket Sales Operator (Part-Time)

About The Kennedy Center

"I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit." - President John F. Kennedy

The Kennedy Center is the nation's cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.

Why Join Us

We offer a comprehensive range of benefits to all full-time employees including:

• Staff offers for discount tickets
• We like to have fun! Check out the staff video!

Job Description

Pay: $24.42/hour as determined by the CBA

Instant Charge Flex Operators provide friendly, positive, efficient customer service to patrons calling for ticket sales and performance information. Operators must have the ability to multi-task, use multiple computer softwares, have great speed of service, patience in working with the public, and have excellent interpersonal skills. We are looking for candidates who work well in a team environment, but can also be independent. Flex Operators must have availability to work part time hours on weekdays, weekends, and holidays.

Duties & Responsibilities

• The position will handle phone customer sales transactions; Sourcing and distributing general information on all events held at the Kennedy Center; Managing large amounts of inbound calls in a timely manner; Sourcing new sales and upsales through inbound calls; Assisting patrons with Accessible ticket requests and discount ticket programs. Operators must communicate effectively and efficiently with customers and colleagues, and must maintain a patient, professional, and helpful demeanor at all times.
• Enter and maintain patron data records in the CRM system (Tessitura); assist patrons with account information as needed.
• Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures.
• Other duties as assigned.

Key Qualifications

• High school degree, general education degree or equivalent experience
• One or more years of experience in sales and/or customer service
• Proven strong customer service orientation as well as a professional demeanor when dealing with the public and with colleagues
• Exceptional phone contact handling skills and active listening
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, manage time effectively and be able to maintain a positive demeanor under pressure
• Problem analysis and resolution; proven accuracy and attention to detail
• Adaptability
• Interest in and knowledge of the performing arts