PAYROLL TECHNICIAN (HYBRID) (RASC)

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UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world.

DEPARTMENT OVERVIEW

The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support.

POSITION SUMMARY

The Payroll Technician works closely with their department to 1) fulfill divisional strategic objectives to move the organization forward; 2) meet and exceed performance standards; and 3) build a culture of high performance in delivering a positive service experience to internal and external clients at every touch point. Please note this is a hybrid position.

The Payroll Technician is a highly motivated, detailed-oriented, problem solving, results-driven individual who is experienced in delivering exemplary customer service in a fast-paced work environment.

The Payroll Technician is an individual contributor who supports their supervisor and manager in ensuring the efficient use of resources, the accurate reporting of data and the timely delivery of benefit services to all internal and external members, customers and key stakeholders. The Payroll Technician also supports the compilation of weekly, monthly or quarterly reports, scorecards and/or dashboards.

The Payroll Technician also supports leadership in ensuring that staff comply with federal and state guidelines and policies set forth by the University of California.

Day-to-Day Responsibilities

• Effectively handles the administration and communication of retirement pension payment benefits programs to retirees, former employees, survivors, beneficiaries and contingent annuitants.
• Coordinates daily benefits processing which may include a variety of retirement member change requests, direct deposits, tax forms, and post-payroll benefit adjustments.
• Accountable for calculation and disbursement payments for weekly and monthly payroll, minimum required distribution per IRS regulations, refund of accumulations calculations, benefit terminations, rollovers, and distribution change requests, etc.
• Communicates with members to resolve any complex issues and address member questions.
• Works closely with outside or internal legal advisors to ensure compliance and mitigate risks.
• Handles complex escalations/concerns/inquiries from retirees and survivors.
• Ensures that year-end calculations are accurately processed.

Operational Excellence

• Supports leadership in building a culture of delivering exemplary service to all customers while focusing on operational excellence and process or workflow improvements.
• Works closely with leadership to ensure that department goals and performance targets are met.
• Always considers the customer's point-of-view and anticipates customers' needs when dealing with complex written and verbal inquiries from both internal and external clients.
• Stays current on industry trends, departmental policies and procedures and applies accordingly.

Training and Development

• Confers with supervisor and manager to identify, recommend, and provide appropriate training to further staff development and on-the-job performance.
• Supports supervisor and manager in facilitating staff cross-learning across lines of business (i.e., member services, retirement, health and welfare and benefits administration units.)
• Supports supervisor and manager in facilitating team development functions such as onboarding and mentoring new staff.

Customer Service Excellence

• Serves as a "change agent" who embraces organizational change and encourages colleagues to support pending or newly-implemented change initiatives.
• Takes ownership and is accountable for the member experience, follows through with direct member communication.
• May support supervisor and manager in developing back-up plans to ensure adequate staff coverage during peak periods, such as holidays.
• Establishes and builds rapport/relationships with members and colleagues within and outside of RASC.

Key Relationships

• RASC Leadership
• RASC Analysts
• Location stakeholders and partners
• University of California faculty and staff, retirees and survivors
• UCOP partners such as Business Information Systems and Benefit Plan Accounting.

Qualifications

• Must have at least 2-3 years' experience in Defined Benefit Pension Administration, Defined contribution plans, or in-house, full cycle payroll processing.
• Proficient in Microsoft Office Suite; able to quickly learn new software.
• Working knowledge of federal and state regulations and filing and compliance requirements along with retirement, health and welfare, benefits administration.
• Ability to perform calculations, for example (but not limited to): benefit deductions, minimum required distributions, refunds, interest, and post-retirement benefit adjustments.
• Able to prioritize multiple tasks and deliver reports, projects and results within tight timelines and fast turnarounds; able to proof and audit for accuracy.
• Must have an innovative and positive self-directed attitude.
• Willingness to take initiative and work independently with minimal supervision.
• Exemplary verbal, written, change communication and presentation skills; able to work in a highly collaborative manner and formulate a clear point of view.
• Able to work with strong personalities and different work styles while remaining calm, tactful, courteous and respectful under pressure.

Education

Must possess a Bachelor's in Business Administration, Human Resources, Operations Management, Finance / accounting or equivalent work experience.

SPECIAL CONDITIONS

This position is eligible for a hybrid work arrangement within the state of California.

SALARY AND BENEFITS

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs It is not typical for an individual to be offered a salary at or near the top of the salary grade for a position. The full salary range shows the growth potential for this position,

Job Title: Payroll Technician

Payroll Title: Payroll Analyst 2

Job Code: 006943

Salary Grade:

PayScale/ budgeted salary range: $68,000.00 to $75,000.00. Salary offers are determined based on final candidate qualifications and experience.

Full Salary Range: $56,500 to $97,300

Benefits: For information on the comprehensive benefits package offered by the University visit:

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is February 28th, 2022. The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position.

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014.

August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral.

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

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