Product Tech Support PA

Cognizant Technology Solutions is seeking for"Product Application Support ";who could join in our team of IT professionals in a permanent role.If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for you!

Job Location: Earth City, MO

Job Description:Provide application support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships. Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.

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  • Troubleshooting, testing and resolving reported production support or data issues.
  • Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures.
  • Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement).
  • Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.
  
  
  
  

Training/Experience

• Minimum of two years' related experience. Experience in customer service and/or help desk preferred. Healthcare industry experience is a plus.
• Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people
• Good understanding of clearinghouse operations and healthcare revenue cycle management.
• Knowledge and understanding of HIPAA X12 and ANSI EDI transactions.