Lead UX Researcher-Global Fixed Broadband

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments, and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

We are searching for a Lead UX Researcher who will be responsible for working with product designers and cross-functional team-members to uncover insights about our customers' needs and help build data-driven products at Viasat! We're looking for someone who is a hard-working advocate for rigor and ethics throughout the research process and wants to play an active role in making human-centered products!

For this role, an ideal candidate is a subject matter expert in digital product development and UX design and can quickly incorporate research into the process, drawing on their expertise and understanding of qualitative and quantitative research methodology. This candidate will be seen as a partner and will be responsible for helping teach and guide designers and cross-functional team members in how to understand user problems and apply research to their work.

• Collaborate with product designers and cross-functional team-members to define research questions and develop research plans
• Help customers incorporate complex technical or business requirements
• Lead and define a research back-log while managing incoming research needs
• Delegate research work or key tasks to research teammates and help mentor and instruct work
• Design and conduct both generative (e.g. ethnographic field work, dairy studies, contextual inquires, interviews, surveys) and evaluative research (e.g. concept evaluations, moderated and unmoderated usability tests, clicks tests, tree tests)
• Educate product designers and cross-functional team-members on how to apply and benefit from research
• Can apply a wide- range of research methodologies using remote and in-person testing tools (e.g. UserZoom, Userinterviews, D-Scout)
• Assist product designers with prototypes and stimulus for research (physical and digital)
• Build and develop frameworks and research artifacts to help facilitate sensemaking (e.g. journey maps, personas)
• Stay informed on emerging UXR standard processes and trends in UX industry

• Bachelors and/or Master's degree in a human behavior-related field (e.g. Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, Information Science) or equivalent experience
• 6-7 years of knowledge and experience with a wide range of qualitative and quantitative research including generative (e.g. ethnographic field work, dairy studies, contextual inquires, interviews, surveys) and evaluative methods (e.g. concept evaluations, moderated and un-moderated usability tests, clicks tests, tree tests)
• Knowledge and experience web, mobile-web and native mobile technologies and agile software development processes
• Fluency with a wide-range of official (e.g. Excel, UserZoom, Userinterviews, D-Scout, Dovetail) and unofficial UXR tools (Post-its, Freehand, Figjam, Mural)
• Efficient and methodical with synthesis and analysis (e.g. data hygiene)
• Excellent communication, presentation, and storytelling skills
• Excellent collaboration and customer management skills
• Adept and comfortable with conflict management