Maintenance Control Supervisor

The Maintenance Control Supervisor is a key member of Viasat's Global Enterprise Mobility team, which helps deliver and maintain Viasat's best-in-class "Viasat In-Flight Connectivity (IFC)" services to our Commercial and Business Aviation customers. The Maintenance Control Supervisor also plays a critical part in the service launch of new customers, supporting system activations and over-the-air system checks for new installations and maintenance of the Viasat onboard In-Flight Connectivity solution. This position requires contributing to shared knowledge, documentation, and training of peers and other stakeholders. The ideal candidate will have a background in aircraft systems, specifically electrical and avionics equipment troubleshooting and testing. The critical nature of the work requires good judgment, initiative, and specialized technical expertise to understand problems and develop recommended solutions.

Responsibilities Include:

• Supervising a team of controllers engaged in maintaining the IFEC system as well as analysis and troubleshooting of the installed Viasat system.
• Planning of maintenance actions and implementation for the installed fleet of aircraft.
• Initiates and communicates a variety of administrative personnel actions (e.g., Performance Reviews, scheduling and/or approving OT, PTO, and disciplinary actions)
• Coordinates the Day-to-Day operation of employees on assigned shifts. "Leading and directing" is usually restricted to assigning, monitoring, and reviewing progress and accuracy of work, directing efforts, and providing technical guidance on complex issues.
• Oversees the day-to-day operations of the Maintenance Control team and works cross-functionally with Airline Operations, Engineering, Account Management, and others as applicable.
• Responsible for training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting, and ensuring consistent application of organizational policies.
• Has a comprehensive understanding of internal and external operational procedures and processes and applies them to the completion of complex technical assignments.
• Ensure Daily Airline Reports are accurate and functional for the morning leadership review.
• Will oversee reporting and communication with the airline partners on the respective shifts.
• Capable of managing the MCC Daily Operation Morning Meeting on behalf of the Manager of Maintenance Control.

Requirements

• Proven ability to communicate, escalate and collaborate organization-wide and with external vendors and customers
• Requires knowledge of theory and practices of inflight connectivity systems.
• Exhibit ability to effectively communicate cross-organizationally and externally
• Proven leadership qualities and strong communication skills
• Successfully able to identify, lead and execute complex departmental projects, and those assigned by Manager MCC with minimum supervision.
• Successfully able to identify and execute departmental projects, and those assigned by Manager MCC with minimum supervision.
• US Citizen required.
• Up to 10% travel to other Viasat offices, customer locations, and airline maintenance locations,
• Must hold a valid US Passport.
• 100% on-site role in ATL

Preferences

• Prior experience with RF Satellite or Wireless Communication Systems
• Bachelor's degree or equivalent experience
• Prior experience working with Linux/Unix
• Experience with hardware and software elements involved in IP networking and satellite communications.