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Pet Health Center Front Desk

University of Georgia
retirement plan
United States, Georgia, Athens
January 08, 2024
Posting Details
Posting Details


Posting Number S09536P
Working Title Pet Health Center Front Desk
Department VetMed-VTH Sm Anim Commun Prac
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.
The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community ().
College/Unit/Department website https://vet.uga.edu/hospital-and-primary-care/pet-health-center/
Posting Type External
Retirement Plan TRS
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information
Monday-Friday, 8:00 a.m. - 5:00 p.m.
Advertised Salary $32,500
Posting Date 07/13/2023
Open until filled Yes
Closing Date
Proposed Starting Date 08/07/2023
Special Instructions to Applicants
Location of Vacancy Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Position Information


Classification Title Office/Clerical Assistant
FLSA Non-Exempt
FTE 1.00
Minimum Qualifications
Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
-Front Desk experience in an animal care setting.
-Proven experience handing a cashier function while answering phones and assisting clients simultaneously.
Position Summary
This incumbent is responsible for greeting, receiving, and checking in clients of the Pet Health Center. Accurately collect and process daily monetary transactions for PHC clients, and reconcile at end of shift. Maintain records of patients and clients in Vetview so information is always precise and updated. Answer phones and route messages appropriately. Retain knowledge of PHC services, as well as the Veterinary Teaching Hospital, so information can be provided when clients make inquiries. Process and deliver client messages to medical staff so communication flows efficiently. Provide leadership and constructive training to all staff of the front desk administrative area. Support all PHC services by retaining clients and developing new ones with self-motivated customer service. Work with Supervisor of PHC to improve and expand client service. Perform related work and other general clerical tasks.
Knowledge, Skills, Abilities and/or Competencies

  • Dynamic personality and exceptional customer service skills.
  • Detail-oriented, well- organized, and have excellent multi-tasking capabilities.
  • Ability to establish and maintain effective working relationships with other employees, superiors, and the general public.
  • Exceptional written and verbal communication skills.
  • Committed to always being professional and courteous when dealing with clients and patients.
  • Flexibility and willingness to go 'above and beyond' for client satisfaction.
  • Considerable skill in creating and implementing training manuals to maintain knowledge management with staff, current and future.
  • Reliable and dependable.
  • Consistently set expectations and meet/exceed those expectations for external and internal clients. Extensive knowledge of modern office practices, procedures, and equipment.
  • Accomplished in the operation of computers, email, fax, multi-line phone, and Microsoft Office and Excel.

Physical Demands

  • Sitting and standing for long periods of time.
  • Lift 40 lbs.
  • Typing on a keyboard and viewing a computer monitor for extended periods of time.

Is driving a responsibility of this position? No
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? Yes
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.

Duties/Responsibilities


Duties/Responsibilities

  • Provide and maintain excellent client service by being the initial, and ongoing, point of contact for all PHC clientele.
  • Will be responsible for scheduling appointments, checking in clients, opening and updating electronic records, and notifying medical personnel of patient arrival. This includes the preparing and tracking of paper records in the electronic medical record system.
  • Will be responsible for generating and rebooking follow up appointments.
  • Anticipate and resolve basic client needs or issues related to service provided.

Percentage of time 40


Duties/Responsibilities

  • Perform simple audits of records and close out clients at conclusion of appointment.
  • Calculate financial transactions in a timely manner, resulting in an improved client experience.
  • Proactively resolve client needs related to monetary issues.
  • Will create spreadsheets and other administrative documents encompassing revenue statistics for PHC management.

Percentage of time 20


Duties/Responsibilities

  • Field client calls and answer general policy and simple veterinary questions via phone and face to face interactions with PHC clients.
  • Perform daily appointment reminder calls.
  • Follow up with open client records for processing and finalizing.
  • Work well with interdepartmental units to facilitate the resolution of accounting/auditing matters that arise.
  • Function to expedite patients being referred to the main VTH for assessment by other specialty services.

Percentage of time 20


Duties/Responsibilities

  • Assist in developing and implementing reminder system for all future appointments.
  • Creatively develop innovative marketing recommendations to increase PHC case load.
  • Will work within a team environment that will collaborate on developing process guides to implement approved strategies for promotional means.

Percentage of time 20

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