Restricted Recipient Clinical Admin Coordinator - Remote in MN

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

As a Clinical Administrative Coordinator, you will be part of a care management team who will manage restricted recipient program members. This team has a strong health equity focus and we are dedicated to listening to the needs of the community and our members. You will support the clinical team in assignment of new members to the clinical team, implementation of member care plans and coordination of member care needs. You will be point person for new hires and their onboarding process and you will support clinical staff in ordering equipment and supplies, as needed. You will also support entering information into state systems and updating our internal systems with required information.

If you are located in within a commutable distance of locations needed, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Provide administrative support for care teams
• Receive and process electronic referral requests for care management services
• Utilize phone system to respond to and transfer calls to appropriate individuals; Ask callers standard questions to understand requests, gather necessary information, and assess urgency
• Perform member assignment in clinical system and set up case, monitor work queues and act on requests
• Process correspondence; mail, fax, email
• Assist in onboarding/ordering equipment, as needed
• If you live in Minnesota, you will have the opportunity to telecommute, full time

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience in an office setting using the telephone and computer as the primary instruments to perform the job duties, OR Customer Service experience analyzing and solving customer's problems
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• 1+ years of experience working with underserved populations
• Experience working in team-based care
• Background in Managed Care

Physical Requirements

• Ability to remain stationary for long periods of time to complete computer or tablet work duties
• Ability to communicate via phone and email

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.