Camp Concierge

Under Canvas

United States, Arizona, Grand Canyon

September 08, 2023

Pay rate starting at $14/hr Job Summary

As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes an employee housing option for the duration of employment.

Responsibilities

Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure

Learn and share your knowledge of local culture, activities, and adventure activities

Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor

Seek opportunities to ensure guests' requests and expectations are eagerly fulfilled

Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors

Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services

Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback

Collaborate and interact professionally with guests and co-workers

You value teamwork, quickly step in to help others

Work efficiently to meet deadlines while maintaining high standards

Competencies

Effective Communication

Adaptagility

Inventory/Supply Management

Information Management

Collaborating with Others

Client Focus

Professionalism

Education

High School (High school diploma) or GED

Working Conditions

Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events

Ability to lift 30lbs independently; all lifts over 50 lbs. require assistance from a co-worker

Able to stand and move for long periods of time

Preferred Qualifications

Experience in and/or ability to utilize POS and reservations systems

Customer focus and friendly
Telephone Etiquette (Basic)

Solutions-oriented and attentional to detail

Communication skills

Teamwork

Additional Information

Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.