Principal IP Engineer

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Brightspeed has an exciting opportunity for Principal IP Engineerto join our growing team! This position will report directly to the Director, Operations - Support & Technology.

As Principal IPEngineer, your duties and responsibilities will include:

• ProduceLow Level Design (LLD) with deployment, commissioning, & configuration guidelines
• Establishprovisioning rules & flows, data collection, alarming, planning & deployment guidelines & rules, racking/stacking, physical layout design
• Inventory modeling and management, security considerations, & design/testing requirements
• ProduceMethod of Procedure (MOP) to implement or modify devices in production
• Identify design and software versions for deployment to network
• Manageinitial trial phases from Network Readiness Testing (NRT) to Operationally Accepted (OA) or Generally Available (GA)
• Perform testing activities as needed
• Ensure operational readiness before handoff to Operations Teams (Service Management and/or Planning)
• Serveas Tier IV support to the various Operational teams and will own the resolution of systemic issues with the appropriate equipment vendors
• Partnerwith vendors to evaluate and mitigates security issues. Responds to Security Incident Response Ticket (SIRT)
• Responsible for after-hours support requests from Service Assurance (SA) Tier 3 organizations during significant network events
• Gate two for Special Product Customer Request (SPCR) order submission exception handling process
• Participatein weekly SPCR meetings for Security, IP/VPN/MNS, and SD-WAN
• Design, test, and write documentation for SPRC & store in a central location

WHAT IT TAKES TO CATCH OUR EYE:

• 10+ years of experience in software and operations engineering with at least 5 years of leadership experience
• 15+ years of experience in telecom domain, product, and services
• 10+ years of design and development in the OSS/BSS space around Order Management, provisioning and activation for Consumer portfolio
• Highly skillful in system architecture, designs, specifications, system testing and system users training and adoption in PON service provisioning, design, and configuration
• BS degree in Computer Science or equivalent
• Experience in customer sales functions like product catalog, buy flows, credit check, address validation and pricing
• Experience with one of the major cloud providers GCP and Azure
• Experience leading software development lifecycle including concept, design, prototyping, integration, testing, and production release
• Ability to work in a collaborative team environment and participate in discussions focusing on best practices, user experience, functional requirements, and team dynamics
• Excellent verbal, written and interpersonal communication skills with the ability to prioritize the key business programs by collaborating with business partners

BONUS POINTS FOR:

• API based mindset
• TR-69, TR-181, TR-143, ASSIA Cloudcheck, ASSIA DSL Expresse
• Calix SMX and Cloud platform
• Axon virtual CPE, Orchestration, and digital twin architecture
• IVAPP

#LI-RD1

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defininga new way to workbecause we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Becauseour purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defininga new way to workbecause we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Becauseour purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer

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