SHIFT MANAGER - CAGE

The incumbent in this position is responsible for managing all cage operations. Adheres to company and Indiana Gaming Commission policies and regulatory compliance requirements in order to assure the safeguarding of company assets.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Responsible for the management and operation of the Cage.
• Monitors procedures relating to the Cage department to ensure compliance with the Company's Internal Control.
• Responsible for developing, overseeing training and supervising the Cage Department.
• Responsible for control and account activities within the Cage for assigned shifts.
• Promotes good customer relations and provides excellent customer response to complaints.
• Has credit authority as outlined in Credit Policy.
• Patron enrollment.
• Trains, coaches, and counsels as appropriate.
• A role model for the team.
• A partner to all Casino Operational areas ensuring efficiency in process and effective communication.
• Assist with variance resolution.
• Responsible for the operational activities during their assigned shifts.
• Complies with AML/Title 31 regulations.
• Adheres to internal controls and standards operational procedures.
• Adheres to Company policies and procedures.
• In an emergency and with appropriate notification to the IGC can perform drop and count process but will not be allowed to buy drop in the same gaming day.
• Adheres to all Indiana Gaming Regulations.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High school diploma required. Two (2) to three (3) years minimum of Cage management experience required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

KNOWLEDGE OF:

• State and local tax laws, gaming laws and banking regulations.
• Knowledge of currency reporting requirements.
• Effective communication skills with the ability to delegate responsibility and motivate and manage a diverse group of team members to achieve common goals and objectives.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Principles of supervision, training, and performance evaluation;
• Pertinent federal, state, and local laws, codes, and regulations.

ABILITY TO:

• Research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
• Ability to set clear direction for the department to ensure the successful execution of the strategic plan
• Ability to apply different and novel ways to deal with organizational problems and opportunities.
• Observe and direct actions of subordinates.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, analytical, ethical and effective motivator.
• Skill in developing successful working relationships with senior management, peers, and subordinates within department and outside of the department.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Skill in coaching and developing others' skills and competencies by planning effective development activities and providing staff with clear direction and line-of-sight in regards to their respective roles in achieving the business strategy.
• Stand 100% of the time in a noisy and fast-paced environment.