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Customer Service Representative- Remote

NTT DATA, Inc.
life insurance
United States, Tennessee, Nashville
May 16, 2023

Req ID:110836

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Service Representative- Remote to join our team in Nashville, Tennessee (US-TN), United States (US).

Job Title:Customer Service Associate

Basic Qualifications:

  • 1 year experience in an office environment
  • 1 year experience using a computer with Microsoft Windows PC applications
  • High school diploma or GED Preferences.

Responsibilities:

  • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
  • Designated quiet area to complete calls while working from home
  • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • Ensuring customer satisfaction and strive to meet service standards.
  • A typical day will likely involve fielding between 75 to 100 calls.
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
  • 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  • 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  • New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Required schedule availability for this position is Monday-Friday 7:00 amctto 7:00 pmct

#INDBPO

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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