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ServiceNow Architect (CMA)--- Remote

United States, Virginia, Alexandria
July 22, 2023

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Architect (CMA)--- Remote to join our team in Alexandria, Virginia (US-VA), United States (US).


NTT DATA is seeking a ServiceNow Technical Architect. The ServiceNow Technical Architect will support one of our Key Federal Programs in our Washington DC/Northern Virginia location.This position will serve as chief architect for application development, implementation, and maintenance of a ServiceNow Platform to support a customer base of over 1800 agency staff and 250,000 external customers at a federal agency.


  • Lead all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced user experiences
  • Define the Strategic Roadmap for the ServiceNow Platform with respect to our client's implementation
  • Provide input to governance groups to ensure priorities align with the Strategic Roadmap.
  • Contribute on multiple Agile project teams, utilizing the NTT Data methodology and tools to enhance project efficiency and quality
  • Define technical solutions, design approaches, and advise resources on development and configuration activities and best practices
  • Estimate units of work for technical resources and forecast changes to the Program/Project Manager(s)
  • Participate in sprint planning efforts, including reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment. Own the technical quality for the program, participate in code reviews, and oversee Go-Live planning efforts
  • Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
  • Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives
  • Serve as mentor to junior architects, developers and testers

Minimum Requirements

  • 8 years of ServiceNow platform experience with a comprehensive understanding of the product suite
  • Minimum 3 years strategic planning and roadmap development for ServiceNow implementations
  • Certfied ServiceNow CMA
  • Ability to obtain a Public Trust Clearance
  • ITIL Foundations or higher certification
  • Masters Degree in computer science, mathematics, information systems
  • Must live in the DC Metro area.
  • Must be a US citizen



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.