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Student Services Specialist Financial Aid Office

Maricopa Community College district
dental insurance, paid time off, tuition reimbursement
United States, Arizona, Phoenix
August 19, 2023


Student Services Specialist Financial Aid Office

Job ID: 317186
Location: Paradise Valley Community Coll
Full/Part Time:
Regular/Temporary: Regular

Hiring Salary Range

$16.91-$21.98 /per hour DOE

Grade

109

Work Schedule

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

  • Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


Campus Statement

Paradise Valley Community College (PVCC) is a that supports a environment where mutual respect, equity and understanding and incorporating views from dissimilar frames of reference are encouraged and valued. Please review PVCC's and join us on our continued path of student success.

PVCC's Commitment to Diversity, Equity and Inclusion: As a college we embrace equity, engagement, inclusion and innovation. We seek to continuously improve our campus through diverse identities, expertise and perspectives. We are committed to creating engaging relationships that inspire and support all learners to increase their capacity for personal growth and positive social change. PVCC provides access to these opportunities in a welcoming, inclusive, and supportive environment for all our students, employees, and community members.

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options
  • Paid observed federal holidays & additional paid time off throughout the year
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
  • Paid vacation, sick, and personal time (if applicable)
  • Multiple health and dental insurance coverage plans
  • Virtual: Reach a doctor 24/7
  • Flexible Spending Accounts (FSA)
  • Maricopa Perks & Gears Discount Program
  • Employee assistance program (EAP)
  • $4,000 Annual professional development growth funding (if applicable)
  • Tuition reimbursement for employee and dependents (if applicable)
  • Revised summer work schedule
  • Maricopa Employee Health & Wellness Program
  • Employee recognition opportunities


Job Summary

Paradise Valley Community College is seeking a Student Services Specialist who performs technically demanding financial aid processing and student service duties, responds to complex problems and inquiries, assist with the administration of specific financial aid programs, and assist with student activities that help promote student enrollment, persistence, retention, and completion. This in-person position will have significant responsibility for assisting and counseling students and parents regarding financial aid applications, verification, and maintaining eligibility as well as the consistent implementation of state and federal regulations, policies and procedures. This role works on campus with a diverse population of administrators, faculty, staff, students and the public to include giving presentations and assisting with outreach activities.

Essential Functions

50% Review financial aid applications for accuracy and completeness; process financial aid applications including verification, determination of need, disbursement of financial aid, awarding of funds (according to established regulations), as well as editing of previous awards; monitor continued eligibility; process various reports
required to perform core job duties, review and make decisions on student aid appeals; review and make decisions on professional judgement appeals.

20% Assist students with the financial aid process from initial application to disbursement. Counsel students, parents, college staff and community members on policies, procedures, and processes; resolving difficult inquires and/or complaints and responds to a variety of general inquiries/requests.

20% Participate in, or facilitate various on and off-campus events including presentations, training sessions or workshops related to the financial aid process, student enrollment, persistence, retention, and completion.

10% May serve as a back-up certifying official for Veteran Education Benefits. May perform other duties as assigned commensurate with the level of this position.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Two (2) or more years full-time work experience performing financial aid award processing.

2. Experience providing customer services to students and/or parents on policies, procedures and processes related to the enrollment process and/or financial assistance.

3. Experience working in a college/university one-stop student services environment.

4. Experience using online or web-based technology in delivery of programs and services.

5. Experience developing and/or facilitating presentations or trainings.

6. Bilingual; all languages welcome - Spanish desired

Special Working Conditions
  • Must not be in default or overpayment of federal financial aid funds.
  • May require possession of a valid State of Arizona Class D Driver's License or other valid United States Driver's License; employee must meet district minimum standards regarding driving:


  • Travel to campus during interview/selection process will be at candidate's own expense
  • MCCCD does not sponsor individuals for any type of work visas
  • Will be required to travel or be assigned to all MCCCD locations
  • Will be required to work in-person on campus. This is not a remote or virtual position.
  • May require work or travel to the Black Mountain campus
  • May require numerous evenings or weekends
  • May require prolonged periods of viewing a computer screen
  • May be required to lift or carry up to #25 lbs.


How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. The will provide the steps on how to access the Internal Applicant careers page.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.
  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.


    Posting Close Date

    Open until filled
    • First review on Thursday, September 22, 2022
    • Note: Appplications received after the review date may not be screened


    EEO Information

    Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

    Title IX

    Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

    The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link .

    Clery Act

    The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link

    To apply, visit

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