Overnight Valet Attendant- PT

Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel. Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.

• Opens and closes doors for cars, vans, taxis, and limousines
• Welcomes guests to the hotel
• Follows all Loews Hotels Star Service standards when interacting with guests
• Determines nature of guest's visit to determine parking status and provide appropriate information
• Issues appropriate parking ticket corresponding to the nature of the guest's visit (i.e., registered hotel guest - overnight parking, restaurant guest, banquet/function guest)
• Inspects vehicles for damage, noting the location of any scrapes, dents, marks, or scratches prior to moving vehicles
• Records all required information on parking ticket
• Parks and retrieves cars in a safe and professional manner
• Pulls out, turns, and stops cars slowly, avoiding any screeching of tires
• Returns seats/mirrors to original positions before exiting vehicles
• Ensures that car trunk and all doors are locked before leaving cars in parking area
• Immediately reports to Security any suspicious activity in parking area
• Reports any vehicle scrapes, bumps, and accidents to Security immediately
• Handles parking tickets and car keys in a secure manner
• Files parking ticket/keys in appropriate manner
• Turns vehicle engines off before turning over cars to guests
• Verifies guest claim check number and description on parking ticket with vehicle claim number to ensure that the proper vehicle is given to each guest
• Is alert for guests who appear to be intoxicated and intend to drive a vehicle - notifies Security department immediately for assistance
• Follows directions from the Director of Security or the MOD in handling intoxicated guest situations
• Uses guest's name when addressing guests
• Provides warm departing comments to guests
• Announces the arrival of shuttle buses
• Answers transportation questions and provides information regarding transportation options including cost and times of departure
• Provides guests with hotel information and surrounding area information and directions
• Orders/hails taxis for guests, informing taxi driver of guest's destination
• Refers guests needing car rental or limousine arrangements to Concierge for assistance
• Answers telephone calls in a professional manner consistent with Star Service standards
• Monitors the condition of hotel entrance area, picking up any debris or trash, contacting Housekeeping for major cleaning tasks
• Establishes a good working relationship with Door and Bell Attendants, the Concierge department, and the Front Desk
• Other duties as assigned

• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
• Is polite, friendly, and helpful to guests, management, and employees
• Attends appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Executes emergency standards in accordance with hotel standards
• Complies with safety regulations policies and procedures
• Complies with hotel and department standards, policies, and rules
• Remains current on hotel information and changes
• Maintains cleanliness and excellent condition of equipment and work area