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Small Animal Emergency Front Desk

University of Georgia
retirement plan
United States, Georgia, Athens
March 12, 2024
Posting Details
Posting Details

Posting Number S09679P
Working Title Small Animal Emergency Front Desk
Department VetMed-VTH Admin Services
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
College/Unit/Department website https://vet.uga.edu/hospital-and-primary-care/hospital/
Posting Type External
Retirement Plan TRS
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information
40 hours per week; schedule may include nights, weekends and some holidays.
Advertised Salary $16.58 per hour
Posting Date 11/14/2023
Open until filled Yes
Closing Date
Proposed Starting Date 12/14/2023
Special Instructions to Applicants
Location of Vacancy Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Position Information

Classification Title Animal Care Veterinary/Animal Science Paraprofessional/Professional
FLSA Non-Exempt
FTE 1.00
Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
-Working within a fast paced environment that involves a high volume of phone calls, communicating with clients that may be distressed during the process of dealing with an unwell animal.
-Experience with handling cashier responsibilities while answering phones and entering information into system.
Position Summary
The primary responsibility for this position will be to assist the Emergency Critical Care team on setting appointments and receiving emergency patients during evenings, overnights, weekends, and holidays. The ECC Vet Asst. will assist clients in delivering their pets to the ECC team which may include lifting/restraining and transporting into the ER. This incumbent will also answer phones, set up appointments from local referring veterinarians, open patient charts in the hospital database system, and process payments for services.
Knowledge, Skills, Abilities and/or Competencies

  • Ability to work in a fast-paced environment while demonstrating excellent customer service, high degree of confidentiality, openness to teaching and providing consultation to a variety of stakeholders.
  • Knowledge of general animal anatomy and ability to recognize signs of medical needs in a patient.
  • Possess proven knowledge of veterinary terminology.
  • Proficiency with MS Office suite applications and office machines like fax, copier, scanner, etc.
  • Excellent verbal and written communication skills.
  • Able to maintain confidentiality with sensitive information.
  • Remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.

Physical Demands

  • Lift and carry up to 50 pounds, both assisted and unassisted.
  • Sit or stand for long periods of time and use of repetitive actions during the entire work shift.
  • Use of stairs and different/uneven walking surfaces is common.
  • Communicate effectively via telephone, e-mail, and in person to varied stakeholders.
  • Utilize computer technology for all applications in a manner that meets performance expectations.

Is driving a responsibility of this position? No
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? Yes
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.



  • Be the first point of contact via phone or in-person for clients to bring their pets for emergency care or having been referred by a local referring veterinarian.
  • Provide assistance to clients regarding veterinary services rendered by communicating hospital charges and policies.
  • Receive in-coming patients at the Emergency front desk.

Percentage of time 50


  • Assist in triage of patients, when able, to determine level of care needed by assisting in the completion of patient profile information.
  • Enter patient information into the hospital database system, Vetview, to create a chart for service charges to be entered into.
  • Provide cashier services for patients that are released during the shift.

Percentage of time 50