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Associate - Projects

Cognizant North America
United States, Texas, Richardson
February 04, 2023
Team Lead Qualification: Not Applicable Responsibility: Business / Customer: Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs. Adherence to customer security and compliance requirements. * Implementation of approved change requests in line with customer change management process. Responsible for incident life cycle following ITIL / BIC frame work as applicable. Adherence to customer communication etiquette. Ensure stated productivity requirements are met for the engagement. Project / Process: Review CSAT feedback and ensure timely implementation of corrective actions. Participate in Critsit process to resolve the incident in a timely manner. Log and triage incidents. Coordinate with resolver groups, vendors/carriers. Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ). Provide inputs to FAQ database / KR / contribute towards updating knowledge articles. Contribution to continuous service improvement plans (CSI). Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners. Effective floor Management. People / Team: Continually assess skill level and provide intervention assistance. Contribute to and participate proactively in knowledge sharing sessions. Encourage team individuals to participate in organization innovation programs. Act as a buddy for new hires. Makes recommendations on R&R for team / individual achievement. Makes recommendations to team lead on team's performance rating. Organization: Ensure team contributes and participates in all organizational technology events and knowledge sharing forums. Adherence to Organizational policies and processes (including Cognizant's security policies, LP, timelines etc). Participate in recruitment drives. Fill the activities, Efforts and ticket details in Applens application without any delay. Submit the timesheet on every Friday without any delay. Must Have Skills* Spring Boot Java Good To Have Skills AWS Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Jan 10 2023 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.