Process and Systems Analyst

Job Classification: Business Analyst

Department: 022 - Information Services

Work Location: 4505 Middlebrook Pike

Work Schedule: 40 + hours / week: M - F

About KUB: The Knoxville Utilities Board (KUB) is one of the largest public utilities in the country providing electric, gas, water, and wastewater services to more than 473,000 customers in Knoxville and parts of seven surrounding counties. We exist to serve our customers, improving their quality of life by providing utility services that are safe, reliable, and affordable. Our mission is to act as good stewards of our community's resources: utility assets, customer dollars, and the environment. We work to safeguard those resources and enhance their value for the people of the communities we serve and generations to come. We are looking for employees who want to be a part of a mission driven organization with strong values that support a skilled, diverse and inclusive workforce. For more about KUB's Vision, Mission and Shared Values, visit our website and read more about the KUB Blueprint.

Work Description: This role will use analytical skills, process improvement expertise, and project management experience to help drive success in the Information Services Department. This role will be responsible for a range of tasks and responsibilities including:

• Analyzing data, developing reports and queries, and testing system improvements.
• Participating in process improvement initiatives, aligning processes with IT needs, and driving change throughout KUB.
• Managing IT systems and balancing the needs of users while envisioning system advancements and growth.
• Organizing and leading projects to achieve their goals, and prioritizing work to meet project deadlines.