Program Manager

PDI Software
United States
February 09, 2023
Location: US Remote Overview: PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers. Job Summary: The Program Manager is responsible for overall strategic management and delivery ofthe full project management life cycle of highly complex, large-scale and strategic client engagements. The successful candidate will be responsible for formulating and organizing inter-connected projects, deciding on suitable strategies and requirements to meet business objectives, and leading and informing the Professional Services team on all relevant project matters (timeline, risk, resources, budget, etc.). Responsibilities: Use disciplined project management methodology and tools and a high level of discretion to assist Professional Services implement increasingly large and more complex PDI enterprise solutions to serve customer business needs Provide feedback for continuous improvement of established policies, project monitors and controls to ensure the successful management of customer engagements Provide excellent high-touch service, building strong relationships and ensuring that each customer is a reference Build trust with each customer and internal team members; demonstrate a high degree of accountability Prepare and provide project communication for the customer and PDI stakeholders to ensure expectations are aligned and project status clearly indicates schedule, budget, scope and quality Consistently manage overall project scheduling; work closely with the customer and internal departments to establish the implementation schedule and project delivery priorities Proactively look for potential risks and roadblocks throughout the implementation and develop appropriate mitigation plans to eliminate or lower the probability/impact of risk Proficient working knowledge and understanding of PDI products and services Participates in and contributes to established PMO team with the goal of ensuring Project Management excellence across the organization Assist with onboarding new team members by providing training on internal systems and processes Knowledge, Skills & Abilities: Bachelor's degree in information systems, business, or similar field OR related experience; MBA, CPA or related higher education preferred 5-7 years experience in customer-facing project management, account management, consulting, or related experience Project Management Professional (PMP) certification preferred Proficiency in Microsoft Office Suite, Visio, and advanced Excel skills required Proven experience in managing moderately complex projects, large accounts, or implementation of multiple enterprise modules Requires strong written and verbal communication skills Proficient with project management software tools, methodologies, and best practices Ability to work independently and as a contributing member in a high-paced and focused team Proven ability to manage multiple, frequently changing, and potentially competing priorities to successful completion Highly developed problem-solving and analytical skills Collaborative and inquisitive in nature with a strong desire to dig in and learn Why PDI Technologies? We offer: Competitive salary Comprehensive benefits package including health, dental, and vision coverage effective immediately Fully flexible remote work environment Matching Group Retirement Savings Plan PTO effective immediately Full access to Linked-In Learning Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc. Strong culture that values authenticity, trust, curiosity, and diversity of thought Our Commitment to Diversity, Inclusion & Belonging At PDI, we are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.