ServiceNow Services Coordinator

A culture of diverse perspectives. Coworkers who collaborate to go above and beyond. Motivated individuals who lead by example. This is what CDW is about. Our legacy of innovative thinking and vision for customer-centric technology position us for continued success in our industry-and for you in your career.

As part of our energetic ServiceNow Solutions team, you will collaborate to provide best-in-class ServiceNow solutions, translate ideas visually to convey the CDW brand, and drive value across our organization-from sales through delivery.

What you will do:

As a Service Coordinator, you'll manage all aspects of a product or service offering for a client. Customer satisfaction skills, rather than technical skills, are key, while having a project delivery background is often required to manage competing interests.

• Manage, scope, budget and timeline to ensure goal attainment for both customer and internal
• Works closely with Solution Management Advisors, Solution Architects and Management
• Facilitate internal communications and effective collaboration
• Be the point of contact for external communications (e.g. from customers or stakeholders)
• Resolve conflicts and remove obstacles that occur
• Ensure deliverables are up to quality standards
• Ensures all items defined in CDW Statement of Work are delivered
• Aids in identifying proper resources and optimizing billable schedules, monitoring and adjusting assignments as necessary
• Documents, tracks and communicates issues, aids in bringing to resolution
• Helps track benefit realization

What we expect of you:

The organized, detail-oriented professional we seek has these qualifications.

• Bachelor's degree in education, business, information technology, or related field required
• 3-5 years of experience in information technology (IT) delivery
• Experience with project management technologies and tools
• Excellent communication skills
• Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings and client sites
• Preferred background in Managed Service engagements

What you can expect from us:

Diverse, award-winning culture and work/life benefits.

• An inclusive culture that empowers you to bring your best true self and your best ideas. We know diverse perspectives lead to better problem solving and better solutions for our customers.
• A learning environment that empowers you to develop your career with comprehensive resources and support, ongoing education and skills-development training, and robust advancement opportunities.
• Health, dental, and vision coverage; coworker stock purchase program; paid vacation time and sick days; tuition reimbursement; coworker discounts; and other generous perks.

Who we are:

We make technology work so people can do great things.

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations in the United States, Canada, and the United Kingdom. We help customers navigate and be successful in an everchanging world by providing them the technology advice and solutions they need-when, where, and how they need them.

CDW is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

COVID-19 Update:

CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.