Platform Engineer - Hybrid

At American Family Insurance, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Compensation may vary based on the job level and your geographic work location.

Job Level Summary

• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
• Solves complex problems.
• Works independently, receives minimal guidance.
• May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives.
• Acts as a resource for colleagues with less experience.

Primary Accountabilities

• Develop, enhance and maintain tools, systems and software solutions
• Develop, integrate, and test systems, solutions, or products.
• Performs incident triage, including determining scope, urgency, and potential impact. Makes recommendations that enable expeditious remediation.
• Conducts technology evaluations and re-engineering activities to support strategy definition and continuous improvement activities.
• Build strong relationships with Peers across functions through collaborative engineering operations and initiatives.
• Design and implement automated solutions to enable development needs
• Designs and develops system/solution measures to ensure solutions are fully integrated. Validates current and future-state architectural models to assess impact across all technology systems.
• Leads, analyzes and responds to the changing system/solution of the company and our clients with agility and flexibility.
• Analyzes gaps and recommends mitigating and compensating controls. Leads and participates in outage/SWAT meetings to mitigate system/solution issues.
• Implements service catalog automation working with key partners within Enterprise technology and security teams

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Solid knowledge and understanding of software engineering architectures, system/software designs, and system deployments.
• Solid knowledge and understanding of Software Engineering and Computer Science.
• Solid knowledge and understanding of multiple IT subject areas (e.g. development, configuration, deployment, testing, configuration, deployment, monitoring etc.).
• Solid knowledge and understanding of infrastructure technologies and application development methodologies.
• Solid knowledge and understanding of System Administration (configurations, installations, patch management, server maintenance, etc.) and Network Management (firewalls, proxies, IP management, routing, DNS).
• Demonstrated experience establishing, using and supporting integration and communication protocols between applications, databases, and technology platforms.
• Must have a good understanding of API's and be able to contribute in developing API in choice of programming.

Travel Requirements

• This position requires travel up to 10% of the time.

This position is a hybrid role that involves working a minimum of 10 days per month in the office. We know flexibility is important to our employees and their families, and we will continue to offer flexibility in this flex office/home role. This approach will guide us in balancing the needs of the business, customers and our employees.

Position will be a member of the Cloud Services Product Group within Enterprise Technology Services with an initial focus on private cloud service delivery, enabling the delivery of enterprise data center services to facilitate the consolidation of five operating companies' on-premise infrastructure services with an emphasis on leveraging infrastructure as code to provide application hosting services.

In addition to the technical competencies outlined in the job description, the ideal candidate will have experience with at least a subset of the following:

• automation of infrastructure delivery with configuration orchestration and management solutions (e.g. Ansible, Puppet, Terraform)
• understanding of coding practices and developing in a preferred scripting language (e.g. PowerShell, Python, UNIX Shell Scripting)
• experience with Operating System hardening practices as well as methodologies for templating deployments from a set of standardized images
• experience with Linux and Windows systems engineering principles
• enterprise wide implementation of backup and recovery solutions to deliver data resiliency
• familiarity with application server (e.g. JBoss EAP, Tomcat) and middleware solutions (e.g. ActiveMQ, IBM MQ, Kafka)
• supporting the migration of applications to public cloud providers (AWS, GCP or Azure) and / or the securing of public cloud providers for application service delivery

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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