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Adventure Guide - Visitor Experience

Cincinnati Zoo
United States, Ohio, Cincinnati
3400 Vine Street (Show on map)
October 24, 2023
Adventure Guide - Visitor Experience (2023) The Cincinnati Zoo & Botanical Garden is looking for enthusiastic individuals wanting to make a difference by creating genuine moments with visitors. In being a part of the Visitor Experience Department, you have the opportunity to make a positive impact on the lives of hundreds of thousands of people. Not just from the Greater Cincinnati area, but from around the world! Your simple, "Welcome to the Zoo!" could make the difference in someone's day & could be the reason someone remembers their visit here so fondly. Part of what makes the Cincinnati Zoo & Botanical Garden the #1 Zoo in the Nation is our wonderful Visitor Experience team. We are the frontline staff of the Zoo. Whether it be by welcoming in guests at the Turnstiles, engaging in conversations at the Ticketing/Membership windows, or driving the Safari Train over our Flamingo habitat, our team is there to assist & facilitate an INSPIRED Visitor Experience. Our strong set of Core Values makes us one of the Top Workplaces in Cincinnati. By building Collaborative Relationships, displaying Positivity & Energy, having Pride, Passion, & a Sense of Ownership, supporting Accountability, Mutual Trust, & Respect, & embracing Progressive Thinking, we've developed/created a dedicated team that focuses on our visitors, community, & future. This is what we believe & how we act. If this excites you, we'd love for you to join! Whether you are trying to get a foot in the door at a Zoo or just searching for a fun & meaningful job that overcomes the monotonous day-to-day, our Visitor Experience Department is an opportunity to build your resume & enjoy doing it. We are looking for people who are anticipating working through Festival of Lights (Early January) . Saturday availability is highly preferred, and consideration will be given to people able to fulfill Saturday. Through on-the-job training & employee engagement opportunities, you will: * Gain experience, enhance your resume, & build your transferrable talents through providing excellent Visitor Experience * Hone-in on your skillset across all career fields & areas of interest in this multitasking environment where no two days are the same. * Develop your interpersonal skills through teamwork, initiating guest interactions, answering questions, & addressing concerns. * Enhance critical thinking & communication abilities by helping with wayfinding & providing directions & suggestions for each guest's optimal visit. * Build logistical masterminding by brainstorming & devising plans along with accuracy/attention to detail while cash handling at locations. Job Duties Include: Welcoming visitors through the gates at Turnstiles & being the gatekeepers of the Zoo Directing guests safely & efficiently into & out of one of our Parking Lots Help visitors choose the best ticket or pass to fit their needs at the Ticketing/Membership windows Assisting with rentals & wayfinding at the Welcome Center Register & location operations of the new electric Safari Train & new Conservation Carousel Register operations for Giraffe Feedings & Kanga Klimb The Requirements: Employees must be 16 or older. All minors will be required to provide a work permit when applicable Must be willing & able to work all locations outdoors in all climates & varying weather conditions with prolonged standing/walking Able to lift/carry 35lbs unassisted Willing & able to engage with the public in a positive & friendly manner Must be trainable on cash handling, & maintain proper skill level While previous experience is not required, candidates with experience will be highly considered Incomplete application will not be considered. Resume/CV recommended but not required Employment is contingent on passing a post-offer, pre-employment Drug Screening & Background Check Availability: Employment is considered seasonal/non-benefitted. Variable hour can be between 15-40/week, not to exceed an annual average of 30 hours/week Availability should include at least 3 days per week, with a requirement of 1 weekend day (Friday-Sunday) If you currently attending classes we will accept an availability for 2 days a week, with the expectation that it will increase to 3 days once classes are finished. Typical workday will vary day by day. Shifts range throughout the day from an 8am start time until an 8:30pm end time, with the majority of shifts in the 8am-5pm range. Shifts typically range from 5-8 hours in daily length We are looking for people who are anticipating working through Festival of Lights (Early January). Saturday availability is highly preferred, and consideration will be given to people able to fulfill Saturday. The Perks: Pay rate is $14/hour Premium Pay Dates are available on predetermined days Pay for Performance opportunities Flexible Scheduling (college & retiree friendly!) & opportunities for a lot of hours Complimentary Zoo tickets & discounts Incentive programs & employee engagement opportunities Fun & engaging work environment & positive team culture Free Metro Bus Pass provided for duration of employment Personal & professional development opportunities Applications will be reviewed as they are received, so please apply soon! We strive to be an organization that is diverse & reflects the fullness of society. With a strongly held value for an organizational culture characterized by inclusion & belonging, we are committed to equity in all we do. We are especially interested in candidates who can contribute to our organization's diversity & who want to walk alongside us in our commitment to inclusion & equity.