Donor & Client Support Coordinator II - 1st Shift

Job Description:

Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

Summary

Identify, investigate, and retrieve suspect products, donor deferrals, abnormal or unexpected test results, manufacturing issues, and notifications from other sources. Gain control of suspect products when indicated. Advise regions, consignees, and others to control suspect products using computer notifications, inventory systems, and telephone and e-mail systems.Respond to requests from regions and hospitals concerning bacterial contamination of components.

Maintain Blood Services records under ARCBS directives and FDA, state, and federal regulations. Researches donor records to retrieve the requested information. Work in a collaborative team environment to meet operational objectives while advancing donor and recipient safety.

Shift: 1st shift Tuesday-Saturday 7a -3:30P

Responsibilities:

• Identify, control, and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through to closure).
• Communicate with hospitals and blood services field regions to perform the retrieval of suspect products.
• Answers donor eligibility questions and product or donor concerns from Collections staff, donors, or consignees.
• Reviews donor deferral records to identify suspect products.
• Ensures timely management of product level investigation under ARC inventory.
• Ensure notification for biologic product deviations and FDA notifications occur timely.
• May investigate discrepancies in donor records.
• May correct, update and verify changes to ensure appropriate entry.
• Performs retrieval activities related to product complaints including bacterial detection cases.
• May assist with donor reentry and reinstatement.
• Perform other related duties as necessary to maintain the team workflow.

Qualifications

• Associate Degree or equivalent combination of related education and experience required.
• A bachelor's degree in a science or health care field is preferred.
• Minimum one year of related experience in blood banking, laboratory testing, medical records, auditing, or quality review is preferred.
• The ability to read, write, and verbally communicate at the high school to the college level is required.
• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

As part of the world's largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services. Our commitment to public health is unwavering-both during the COVID-19 pandemic and year-round.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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