Team Leader Operations

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Key Duties and Responsibilities:
Manages the AXIS E&S Property Underwriting Operations support team in Alpharetta overseeing the underwriting assistants supporting the Property underwriters in achieving growth goals. Responsibilities include hiring, training, achieving team and individual service level agreements and administering performance reviews. Key accountabilities to include:
* Directs the workflow processes and procedures to ensure adherence to company standards
* Oversees quality control as it relates to adherence to timelines and quality standards
* Coaches, mentors, directs, trains, and develops assigned staff
* Ensures operational excellence including compliance with segment and company policies, standards, and regulatory requirements
* Ensures completion and follow up of operations quality review process
* Develops and maintains a high performing culture that inspires employee commitment
* Oversees and manages annual budget for area of responsibility
* Responsible for the execution of corporate Human Resource policies and procedures, including staffing, salary administration, and performance evaluations
* Develops collaborative efforts with Underwriting and other offices for effective implementation and adherence of regional and/or countrywide best practices
* Leading efforts to implement new systems and processes with staff which may include system testing, training of staff, and change management responsibilities.
Required Education/Training & Experience:
* Minimum 5 years related work experience in Operations Management or Underwriting required. Experience should include: workflow analysis; familiarity with business process outsourcing; developing and executing business plans and operations strategies
* Bachelor's degree preferred; extensive comparable work experience will be considered
* Proven experience in managing and supervising an operations team, where the client is heavily engaged. Experience should include: skills in successfully managing a team that process and service accounts; and, skills to hire, lead, counsel, and develop staff to include offshore activities and relationships
* Knowledge and hands-on experience working in underwriting systems to include operation workflows of all underwriting support functions required. For internal candidates, expert knowledge in Duck Creek and UWS highly preferred.
* Demonstration of continuous Commercial Insurance industry coursework and training
* Intermediate proficiencies in MS Word, Excel and PowerPoint
Other desired skills and characteristics:
* Comprehensive knowledge of Commercial Lines Insurance to include E&S Property Lines of business
* Solid planning and organizational skills including time management, prioritization and attention to detail
* Ability to partner with all operating units to identify and address operations service issues
* Drive to accomplish goals through influence management
* Ability to analyze and respond to legal and regulatory requirements
* Ability to problem solve and resolve conflict