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Associate Program Director - Delaware

United States, Delaware, Newark
May 12, 2023

Associate Program Director - Delaware
Job Locations


Requisition ID

Direct Support Management

Full Time


Position Summary:

Manages the overall operations, administrative activities, and assigned staff of the program. We are currentley hiring for a Associate Program Director for our Delaware Residential Program.


Essential Responsibilities

    Provides management, direction, and administrative oversight to direct and indirect reports within assigned areas of responsibility:
  1. Provides direction to Operations manager and staff regarding the daily care, instruction, and safety of

children participating in the program as outlined in the individual Habilitation Plan (IRP);

  1. Provides direction to ensure that program sites operate in compliance with state, federal, industry, and organizational compliance requirements and to ensure that all Program staff meet licensing and Joint Commission accreditation standards as required;
  2. Participates in the development and dissemination of schedules for staff and families;
  3. Coordinates schedules and actively participates in team meetings, annual meetings, and meetings with

families, as needed, to support staff and related activities;

  1. Ensures proper staffing levels and work distribution within assigned program site; Conducts staff meetings with direct reports and attends program management meetings to promote a constant flow of information, open discussions, knowledge sharing, and to ensure staff are well-informed;
  2. Attends various internal management meetings, external conferences, family conferences, etc., to both obtain and share information;
  3. Directly manages the ongoing job performance of direct reports, develops and communicates performance goals, completes performance evaluations within established timeframes; provides feedback, develops and takes action on performance improvement plans, and determines and implements disciplinary action as needed; Appropriately delegates work responsibilities;
  4. Supports the professional development and career growth of direct reports by identifying and providing

ongoing training and certification attainment in accordance with state licensing regulations and any accreditation standards, as applicable within the area of responsibility.

  1. In conjunction with Operations Director, participates in the development and ongoing oversight of the annual financial operating budget, monitors expenses, identifies and resolves budget variances, and effectively reallocates dollars to meet established annual financial budget. Meets contribution margin for areas of direct responsibility.
  2. Oversees all costs incurred and efficiency of spending for assigned Program sites within areas of responsibility. Ensures Program sites operate within the established fiscal budget.
  1. Working in conjunction with the Human Resources Department, actively participates in the applicant hiring

and termination process for direct reports. Interviews and screens applicants to identify qualified candidates,

appropriately explains job content and performance expectations to applicants, and provides hiring and termination recommendations.

  1. Ensures that all staffing and scheduling needs are identified and addressed to ensure a fully-staffed operation and quality provision of care to children,
  2. Participates in the admission process for direct areas of responsibility. Ensures effective transitioning to discharge sites. Participates in the screening process of prospective persons served to determine appropriateness of placement of individuals entering or leaving the Program.
  3. Willingly and effectively cooperates with Bancroft, The Division of Developmental Disabilities (DDD, Joint Commission, and other licensing or state agency or local municipalities in any inspections and investigations, upon request.
  4. As needed, maintains effective communications with persons served, parents, guardians, other family members, healthcare personnel, colleagues, own supervisor, coworkers across Programs and functions, neighbors, surrounding communities, etc.
  5. Maintains effective communications with persons served, parents, guardians, other family members, healthcare personnel, colleagues, own manager and coworkers across Programs and functions, neighbors, surrounding communities, etc. Operates in accordance with the Confirmation of Understanding or Plan of Care for each person served regarding programs and treatment, healthcare, religious and sexual preferences (if applicable), ethnic and cultural support, recreational and socialization activities, physical fitness and healthy living, family visits and involvement, and disagreements and grievances within areas of responsibility.
  6. Contributes to the overall integrity of Individual records and files for adults by monitoring overall quality assurance, continuity of care for all persons served, for communication purposes, and for timely review by internal and external auditors, insurance companies, legal representatives, funding sources, Quality Management Department, HIPAA compliance, etc.
  7. Actively participates in the development and implementation of performance improvement systems, risk management systems, and Outcome Measurement Systems (OMS) for assigned Program sites to ensure an overall efficient and cost-effective operation. Oversees performance improvement system to identify and ensure resolution of problematic issues, enhancement of existing systems and procedures, etc., and ensures attainment of OMS goals within areas of responsibility,
  8. Ensures adherence to state-approved emergency procedures and Bancroft-approved crisis intervention techniques for each person served in assigned program sites.
  9. Serves as a role model to others by projecting a positive self-image of professionalism, appearance, courtesy, conduct, confidentiality, honesty, fairness, personal integrity, and a respect for the fundamental rights, dignity, and privacy of others.
  10. Performs other related management, direct care, and oversight duties as assigned or as necessary. Remains flexible and adaptable in assignments. May serve as Operations Director as necessary and/or in the absence of the same. Abides by the Bancroft Code of Ethics, Mission Statement, and Vision Statement in promoting ethical behavior, establishing relationships and providing guidance in decision-making situations.
  11. Remains current with required training certifications, meets state-regulated licensing and regulatory accreditations, and adheres to mandatory requirements. Maintains effective verbal and written communications with colleagues, those served, and their family members and/or guardians when applicable.
  12. Maintains a safe and respectful environment, free of abuse, neglect, or exploitation; does not allow weapons,

threats, bullying or intimidation.


Position Requirements:

Education & Experience: BA in Education, Psychology, Social Work, Human Services or related field required. Minimum of three years of management experience required. Prior experience working with individuals with developmental disabilities and Traumatic brain injury.

Special Skills: Proven ability to effectively communicate both verbally and in written form required. Effective and proven leadership and management skills required, as well as flexibility and adaptability. Basic math skills required, Effective interpersonal and organizational skills, a strong desire to work with neurologically-challenged individuals required, and the ability to implement crisis intervention techniques required. Operative knowledge of MS Office Word and Excel spreadsheets preferred. Attainment of CPR, First Aid, Crisis Prevention and Intervention, and Medication certification within the first 90 days of employment required. Valid driver's license required in incumbent's legal name and current address with no provisional restrictions. Minimum 18 years of age required.

Valid driver's license required in incumbent's legal name and current address with no provisional restrictions. Minimum 18 years of age required.

EEO Statement

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.

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