Student Financial Aid Counselor, Senior

Student Financial Aid Counselor, Senior

Georgia State University

Enrollment Management

The department of Financial Aid's goal is to approach our work with the passion to be excellent, to positively impact the University on all levels, and to find innovative ways to ensure that we uphold the mission of the University.

These are exciting times at GSU. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to identify, cultivate, and steward our students.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

The department of Financial Aid is seeking(1)Student Financial Aid Counselor, Senior to join the already awesome team taking the Financial Aid Department to the next level of excellence!

WHAT MAKES The Department of Financial Aid A GREAT PLACE?

• 
  

  A flexible work environment - this position is eligible for two remote days per week

  
  

• 
  

  Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

  
  
• 
  

  A knowledge-sharing organization that works collaboratively with diverse staff

  
  
• 
  

  A flexible work environment

  
  
• 
  

  Professional development opportunity and mentorship

  
  
• 
  

  A rapidly growing center within an academic setting

  
  

• 
  

  Commitment to diversity, equity, and inclusion

  
  

HERE IS WHAT YOU WILL DO

The Student Financial Aid Counselor, Sr. is a customer service driven professional. The Counselor advises parents, students and colleagues on financial aid in accordance to Title IV, State and Institutional regulations. The Counselor is responsible to assess financial need so that students' have the financial assistance needed to meet educational goals. The Counselor awards financial aid funds according to Title IV, State and Institutional regulations. Second tier resource for the Enrollment Services Center to analyze and assess complex financial aid issues to independently counsel students and parents to determine and initiate a course of action to appropriately resolve them while ensuring all service level agreements are adhered to.

The ideal candidate will provide complex attention to detail, accounting skills & finance support. In addition to supporting the department, the Student Financial Aid Counselor, Senior will also support:

• 
  

  Consultwith Assistant Director(s) when issues require further review to consider options that will effectively and satisfactory meet customer needs withinUniversity policy.

  
  

• 
  

  Conductindividual counseling sessions for students and/ or parents either by appointment, phone, or walk-ins.

  
  
• 
  

  UseSalesforce to resolve and respond to student concerns.

  
  
• 
  

  Reviewand makewritten decisions on cases such as SAP, Independency Appeals and Change of Circumstance, etc.

  
  
• 
  

  Represent the office in outreach events (i.e., local colleges, Incept, Panther Preview, etc).

  
  
• 
  

  Award financial aid according to program regulations (may include HOPE, Loans, FAFSA awarding, Work Study, R2T4, over awards, Electronic FundsTransfers, Scholarships).

  
  

• 
  

  Responsible for reconciling program processes for functional unit (may include HOPE, Loans, Pell awarding, Work Study, R2T4, Over awards, ElectronicFunds Transfers, Scholarships).

  
  
• 
  

  Work with other GSU departments to coordinate the tracking, awarding and disbursing of internal scholarship funds.

  
  
• 
  

  Contact for external scholarship funding sources. Receive funds; compile scholarships lists. Disburse funds to Student Accounts.

  
  
• 
  

  Certify applications for loans and external scholarships.

  
  
• 
  

  Review aid applications for accuracy and verify application information with supporting documentation.

  
  

• 
  

  Responsible to keep abreast of Financial Aid Policies and Procedures. Working within functional unit to continuously improve processes in the office.

  
  
• 
  

  Assist with Banner System testing. Alerting management to anomalies before system goes live.

  
  

Counselors and Specialists will be required to successfully complete the U.S. Department of Education, Federal Student Aid training when hired. In addition to this initial training, regular training will occur.

Minimum Hiring Qualifications:

Bachelor's degree and two years of financial aid or counseling or student personnel experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

In addition to meeting the minimum hiring standards, preference may be given to those who meet the following:

• Bachelor's degree and three years' related experience.
• Experience in presenting to small and large groups.
• Excellent oral and written communication skills.
• Previous experience in problem solving and following up until resolution is found.
• Demonstrated knowledge of Federal and State regulations for Federal and State Financial aid programs.
• Working knowledge of Banner and Microsoft Office (Excel, Word).

To be fully considered for this position all candidates must submit the following at the time of submission:

* A complete and accurate GSU application

* Resume

* Cover Letter (Recommended)

Final candidates must provide three professional references.